None Of Us Are As Clever As All Of Us - Edition 35

None Of Us Are As Clever As All Of Us - Edition 35

The world is ever-changing and while there are always uncertainties to navigate, many people are finding more rhythm and routine in recent months than in the past few years. Use the articles below to move you forward on the path of refocusing, reorienting, and re-establishing a normal operating procedure.

Respond To Market Disruption

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Market disruption is inevitable, so how will you respond? Check out this article by Meaghan Yuen discussing three trends currently impacting marketing and advertising.

Tips on Employee Management In This Tumultuous Time

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We live in strange times. Amidst the chaos of our personal and professional lives, the challenge of hiring and retaining is more relevant than ever. In this article, we highlight some practical strategies to help navigate this crazy world we live in.

People Hate Uncertainty

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This article by Ingrid Lunden of TechCrunch focuses on a recent acquisition by Symend, a customer engagement analytics company. This move shines a light on the steps corporations are willing to take to combat uncertainty for their customers.

Actions Speak Louder Than Words

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What is more important – what someone says or what someone does? While the answer to that question can be a bit nuanced, it is usually advisable to pay closer attention to actions than words. Zhecho Dobrev wrote a piece for MyCustomer.com that explains the pitfalls of overly trusting customer feedback.

The Hidden Value Of Emotions

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In uncertain times, humans are inherently programmed to inflate their emotional reactions. The emotional side of customers is just as important as any other component. Take a listen to this podcast to get more insight into how organizations overlook emotions and their value.

If you have any other articles you’d suggest people read, paste them in the comments below. Remember, none of us are as clever as all of us!?

- Colin

You’ve got questions. We’ve got answers!?Submit your burning business questions to us?and get answers from a world expert on CX and a Professor of Marketing.

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