None Of Us Are As Clever As All Of Us - Edition # 31
Colin Shaw
LinkedIn 'Top Voice' & influencer Customer Experience & Marketing | Financial Times Award Leading Consultancy 4 Straight Years | Host of 'The Intuitive Customer' in Top 2% | Best-selling Author x 7 | Conference Speaker
“To know thyself is the beginning of wisdom.”
There are so many new techniques, theories, and models to follow that claim to produce extraordinary results. While there are certainly things to be gained from these pursuits, sometimes it is more important to take some time for self-reflection to ensure you are fully in tune with the most important stakeholder of all – yourself.?
Personalised Persuasion: How Predictable Are You?
How Predictable Are You?
While it may be discouraging to realize that we are all much more predictable than we think we are, so are your customers! Patrick Fagan shared a good read that can help you design a more proactive customer experience.
How To Be Funny And Use Humor In Business To Your Advantage
Funny Business
As the saying goes, laughter is contagious. Making people laugh can also create a more?comfortable environment, allowing increased authenticity, trust, and camaraderie. Keep?reading here to learn more about the benefits of humor.
Authenticity In Business And The Velveteen Principles
领英推荐
How A Children’s Classic Informs Business Authenticity
Authenticity in business shines through in so many ways and is an essential topic to consider when measuring how customers perceive your business. Read on here to learn about how Joe Pine shared how the Velveteen Rabbit can help you and your business.
No Urgency, No Action: How do you create a sense of urgency for CX change?
The Need for Urgency
The field of customer experience is always changing and the most successful organizations are those that are able to flexibly adapt as needed. But how do you create a sense of urgency around these changes? Jim Tincher shares how.? Read on to find out!
Breakthrough Thinking: Why Do We Believe Things That Are Not True?
Why Isn’t The Truth Compelling?
We all find ourselves in situations where we are unwilling or unable to accept the facts that are presented to us. Listen to this podcast to learn why we don’t change our minds, even when we should.?
If you have any other articles you’d suggest people read, paste them in the comments below. Remember, none of us are as clever as all of us!?
- Colin
You’ve got questions. We’ve got answers! Submit your burning business questions to us and get answers from a world expert on CX and a Professor of Marketing.
Good to see you're doing well Colin, hope all is well with you. New to this LinkedIn thing, hopefully see you soon. All the best, Bob and Linda
Speaker, management advisor, and author of such books as The Experience Economy, Infinite Possibility, Authenticity, and Mass Customization.
2 年Ah, sweet, Colin! I love that post on the Velveteen Rabbit and authenticity. Thank you for sharing it.