None Of Us Are As Clever As All Of Us - Edition #23
Colin Shaw
LinkedIn 'Top Voice' & influencer Customer Experience & Marketing | Financial Times Award Leading Consultancy 4 Straight Years | Host of 'The Intuitive Customer' in Top 2% | Best-selling Author x 7 | Conference Speaker
They say knowledge is power! Here is some great knowledge for you!
Artificial intelligence (AI) has concepts that are accessible to us all. Business leaders should understand what AI is and what problems can be solved using AI to provide the future’s Customer Experiences. So this week I share some resources to help you understand AI, and its uses, further.
How To Build Your Customer Experience Tech Stack
Technology forms an important part of successful customer experience programs. In this article, MyCustomer looks at what should be in your CX tech stack and what you need to know about building one.
AI in Customer Experience (CX) in 2021: Impact Analysis
This interesting article deeply analyzes the findings of a study into the impact of Artificial Intelligence on customer experience, and projects the expected ROI from AI investments to enhance CX.
The Big Mistake People Make With AI
We spoke with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona in Tucson, AZ. His area of interest is AI, as well as the overlap between AI and behavioral economics. Read our blog to learn more about his insights into the future of Customer Experience management and the path to sustainable customer-driven growth.
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A Short History of the Metaverse
In this LinkedIn article, Bernard Marr takes a look at some of the key historical milestones that have led to where we are today as we develop cutting-edge Web 3.0 technology.
Want To Become An Influencer? Here Is The Science Behind How To Do This…
In this episode of The Intuitive Customer Podcast, we explore the idea of Influencers and how you can use them to promote your brand. We also talk about how to optimize your chance for success as well as critical considerations that you should apply to this essential customer strategy.
If you have any other articles you’d suggest people read, paste them in the comments below. Remember, none of us are as clever as all of us!?
- Colin
You’ve got questions. We’ve got answers! Submit your burning business questions to us and get answers from a world expert on CX and a Professor of Marketing.
Managing Partner @ FifthRow (U+) | Serial Entrepreneur | VC | AI Powered Venture Builder | Global Innovation Leader — over $2B in Value Delivered
2 年This is one crucial question, Colin! We do need to understand if artificial intelligence has the power to improve customer experience. This is because improving customer experience is pertinent to business success. Many thanks for sharing these insightful articles! It's much appreciated.
"Making an Impact, One Project at a Time"
2 年Not sure anything can honestly replace the human touch. Think about it when you make a call and get an automated message, nothing drives me more nuts than listening to a pre-recorded message. I refused to have that at my shop and hired a real live person to ensure every call was correctly handled.