Nobody knows.

Changing how we manage is another way of saying change the conditions of the work system. Changing a complex system is an organic process, like healing a patient. You can’t directly change it, you must treat it with stimuli and observe the effect.

Nobody knows how an organisation will respond to change until they try. Anybody who tells you they have a surefire method to change how people work, or that they can tell you what that will look like in a year or three, is making it up. It doesn’t matter how much they are charging you, they’re speculating.

Every organisation follows a different path to a different place even if the stimuli are the same. Basic chaos theory. There are a thousand decisions along the way, and each one is subject to factors we can’t control or even see in advance. Every step we take exposes new information we didn’t have before it.

Big-bang attempts at change are crazy risks. Stop talking about "transformation", as if a fairy godmother is going to wave a wand and we will all leap in a step change to a target state. That's nonsense. It doesn’t matter how important you are or how hard you decree, it won’t happen as planned. 

Every time we try to change a complex system - and every system with humans in it is complex - we are launching into the unknown. Nobody knows. We must iterate, increment, experiment, and explore. An agile approach to organisational change is the rational, low risk way.

In particular, for pity's sake stop doing reorganisation and restructure. It's an insane risk that, more often than not, does deep damage to the effectiveness and culture of the organisation. The structure and operating model should change in an agile way too: incrementally, as a result of experiments. (More here https://www.itskeptic.org/content/kill-restructure). It should also be designed and conducted by those affected, who pull the change, but that's another discussion.

It is the height of hubris and patronisation to think that a small cabal of managers and consultants (usually with no practical experience of the work and several tiers removed from it) can foresee what is going to work. Executives should have the humility to serve the organisation, facilitating it finding its own way forward. You can stimulate, nudge, shove even, but then observe and adjust, and try again - all the while nurturing the organism.

Great article. ?I think most exec's know this now but still need to reduce cost is always a major driver. Unfortunately to them the easiest way to reduce cost is to drop headcount and the easiest way to hide that is to "transform the business" and to"re-align" ourselves......with a a re-org.?

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Lisa F.

ServiceNow platform lead

5 å¹´

Thanks Rob for this insight, agree wholeheartedly having seen it happen a few times. It is a painful, damaging and quite costly process for everyone involved to go through. And at the end the same problems that prompted the reorg still exist, on top of that people who may have had the insight and abilities to work on those problems have left. Sad and wasteful. Give your people the chance to fix the problems, give them direction and support, I think they call that leadership, and try not to throw the baby out with the bath water.?

Dean Meyer

Organizational (transformation) strategy, structure, culture, resource-governance processes, executive coaching

5 å¹´

Rob, I know you're trying to be provocative.? But executives can change the organizational ecosystem directly.? Indeed, it's a science and a set of proven transformation processes.? I believe a leaders most important job is to deliberately develop an organizational ecosystem in which everybody can succeed. More on how:? https://www.ndma.com/resources/ndm1940.htm

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Nico de Wet, MSc

Software Architect | Software Engineer | Cybersecurity Professional

5 å¹´

"It is the height of hubris and patronisation to think that a small cabal of managers and consultants (usually with no practical experience of the work and several tiers removed from it) can foresee what is going to work." - man, wish there were more astute executives out there, judging by the thousands who tolerate the pain and shame of working in loud, open plan flexi desk conditions.

Ger van Hees GAICD

?? AI Governance Advisor ?? Reduce Cyber Risk ?? Protect Privacy ?? Non Executive Director

5 å¹´

Great article?Rob.? "Executives should have the humility to serve the organisation, facilitating it finding its own way forward" I fully agree.

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