Nixon Medical’s Loss-Damage Protection Program: A Better Way to Handle Product Loss and Damage

Managing a busy outpatient practice isn’t easy, and surprise charges to your monthly bill shouldn’t take up valuable space on your to-do list. Inevitably, regular use will lead to damaged or lost garments and linens—but rather than being penalized or hit with unexpected fees every month, Nixon Medical’s Loss-Damage Protection (LDP) program protects you from surprise billing and product shortages. Today especially, as costs are rising and supply shortages continue, medical laundry service vendors must take proactive measures to help customers manage costs and provide guaranteed product availability with expert linen inventory management.

Learn how our new loss-damage protection program protects your outpatient healthcare center in today’s volatile economic climate. This program supplements our industry-leading service difference and no-minimum service agreements, guaranteeing more predictable pricing, greater product availability, and seamless inventory management to help you improve operations and care.

[FAQS ABOUT NIXON'S LOSS-DAMAGE PROTECTION PROGRAM]

How Our Loss-Damage Protection Program Benefits Outpatient Centers

Many industries maintain loss prevention programs. While in retail environments, loss prevention aims to prevent theft or fraud, in the medical laundry and rental sector, loss-damage protection programs help customers prepare and plan for inevitable product loss and damage. During the regular course of use by clinicians and patients, medical garments and linens are subject to bodily fluids, oils, creams, and everyday wear-and-tear that will eventually lead to an irreparable or discarded textile. Since this loss and damage are predictable, we developed a program that plans ahead and proactively covers the costs of these lost or damaged garments using a thoughtful percentage-based approach.

How to Build the Ideal Healthcare Linen Services Agreement

Managing a healthcare facility can be complicated, but by building an ideal service agreement for medical linen services, office managers and healthcare administrators can simplify inventory management, stocking, laundering, and oversight. But how do you create an agreement that works? It begins with proper planning, then designing a contract that works for both parties, and finally, continued management of your agreement.

Common Sources of Lost or Damaged Medical Garments

Medical laundry service vendors know that lost or damaged linens and garments are part of the deal. However, office administrators often incur surprise charges in their monthly bills for product replacement, creating discrepancies in their budget and inventory levels. That’s where Nixon Medical is doing things differently. When you outsource your hospital or healthcare center’s laundry service to us, your healthcare service agreement will already account for lost or damaged garments through our LDP program. Our loss-damage protection program plans ahead for these common scenarios:

Loss from Discarded or Misplaced Products

Scrub loss is a common occurrence in medical facilities. It’s common for clinicians or staff members to wear their scrubs or embroidered lab coats home, leading to the garment being misplaced or accidentally discarded. Additionally, as clinicians and patients use linens and garments in treatment rooms throughout the day, products become soiled with bodily fluids, oils, or creams, causing staff to wrongly discard or misplace items. While inventory management and scrub dispensing machines exist to prevent such loss, our healthcare service agreements account for this inevitable human error.

Damages from Regular Wear and Tear

Similar to product loss, damage to garments and linens is expected by medical laundry service vendors. As medical apparel and linens are laundered and reused, regular wear and tear will occur, eventually leading to an irreparable or discarded textile. Planning for these replacements ensures that healthcare centers always have the high-quality and patient-presentable inventory they need.

[READ ABOUT WAYS OUTPATIENT CENTERS CAN PREVENT OR PREPARE FOR PRODUCT LOSS]