Be Nice! Or They Will Quit

By Richard S. , The Brand Guy (Ranked #9 in World's Top 30 Brand Gurus)

In their 2022 Australian Talent Insights Report, Aquent Australia reported that:

“Poor leadership and management was by far the most common reason why people left their job. In fact, employees were almost three times more likely to leave a role because of poor leadership, compared to wanting to be paid more.”

And there it is:?

People leave bosses, not companies.

And that’s because the capabilities companies look for in their managers and leaders still lean mostly towards the so-called hard stuff — technical skills, administrative skills, commercial awareness, and a track record of successfully managing financial resources. Their job, after all, is to optimise the systems and processes so that they bring the largest financial reward by maximising output and minimising cost.

Well, since people are the largest financial resource in most companies and organisations, let’s look at the costs when it comes to employee attrition and engagement. SHRM reports that the cost to replace a leading-level employee (on a salary of $125k) is $312k. Gallup has estimated that a disengaged employee costs an organisation approximately $3,400 for every $10,000 of salary. Clearly traditional indicators of managerial potential are out of date and need a serious overhaul if companies want to decrease attrition, increase engagement, and minimise costs.

That’s when so-called “soft skills” come into the equation (so-called because soft skills are, in fact, the hard skills). Some of the soft skill requirements to be a great manager or leader include communication, judgement, creativity, perception, persuasion, enthusiasm, and empathy. And the BIG one I want to focus on is empathy because that is the one human skill that will make you a great boss to everybody (even if you’re bad at the other stuff).

Continue reading this article on our Aquent Australia blog?here.