NICE CXone scores 90% in 'Willingness to Recommend' in Gartner Peer Insights

The move to cloud-based contact center applications is a trend that will continue to dominate in 2023 and beyond. Although the transformation may seem daunting, there are several established vendors that offer cloud-based solutions for contact centers. However, it is important to carefully evaluate the depth of capabilities that these solutions offer and ensure that they align with the organization's long-term needs.

Implementing a new cloud-based contact center solution should be a seamless process, and it is important to test the solution extensively to ensure that it meets the organization's business strategy, processes and objectives. Requesting references and using resources such as Gartner Peer Insights can be helpful in the decision-making process.

NICE’ CCaaS solution has received a 90% ‘willingness to recommend’ score from 104 overall reviews. This represents the highest score, based on the 2nd highest sample size (104 reviews). BrightContact recommends NICE CXone as a comprehensive CCaaS platform that offers a wide range of capabilities and depth that is needed for the operational success of contact centers.

CXone offers the most CX applications in one single platform, providing both the breadth and the width of advanced solutions that address the full range of today’s Customer, Agent and Brand needs. From solutions that meet consumers proactively on channels where their journey typically begins, through journey orchestration and powerhouse self-service capabilities and all the way to applications for empowered agents and supervisors, with world-class WEM solutions for Complete Performance.

If you like to learn more about CXone and why we think it should be a contender in every CCaaS selection process, contact BrightContact today!