NIC the monolith

A average user will not be able to navigate the dropdowns. Try calling their call center. You can never get connected to an agent. The applications they develop for government entities are riddled with bugs and bad design. A monolith that wastes tax payers money down the drain. Mired in politics, as if bugs are not enough the application is further riddled with captchas even after making the user log in using an OTP validation. The applications are tested on an unreactive public.

If you think you will be able to find an officer to reach out to,

One cannot find a name that may apply to your location or subject. even if you are lucky to do that, they will not condescend from their turkey towel-laden seat to reply a worthless citizen.

They still follow the primitive method of displaying an email address. Entrenched in bureaucratic rut. Here is the entity that is championing the digital India.

what happens if one decides to voice the grievance on the PG portal, another portal by the same entity.