NFLG Service March in Russia: The Engineers Said...

Taking user value as consideration and measuring service with steps, NFLG?"Quality in Thousands of Miles-in Russia" service visit team rolled?out of China?and?shortened the service distance?for customers. Thus accelerated the service technology update for after-sales system.

We answered questions by each individual with 100% patience

According to Zhang Yongxin, director of the Optimization Office of NFLG Asphalt Business Department, a total of 24 customer sites were visited, covering more than 40 sets of equipment.

We did out best to provide overall training courses

The service visit and training were conducted simultaneously. Each problem was basically handled through practical training. Said Zhang Yongxin, Director of the Optimization Office of NFLG Asphalt Business Division.

At the site, the NFLG Service Team inspected and maintained the equipment while explaining it to operators. From material level meter calibration, resistance measurement, air compressor settings, air direction settings to burner ignition and other practical operations, every detail?was implemented without hesitation. For complex and key content, the service team recorded videos so that operators can continue to learn and improve their skills even afterwards.?A recorded video will also be helpful for further new staff training if any.

We care about each detail like customers do.

Said NFLG Service Engineer Sun Hongfei

In the vast land of Russia, facing numerous equipment in different regions and working conditions, the NFLG Service team has a deeper understanding of the large temperature differences, production operation habits, user standard requirements, etc. This helps us strengthen work prediction, further improve the pertinence of product and business R&D, and the effectiveness of overall services.

Wan Jiayan, Overseas Sales Representative

By visiting customers on-site and listening to their demands, we assist our agents to better serve customers and improve user-friendly?experience.

We appreciate all efforts they make

Summarized by Alexey

We are very satisfied with the performance of the equipment and the after-sales?service. NFLG has rich experience in equipment R&D and production and strong service capabilities, which can help us perform equipment commissioning?and maintenance better and faster, and also gives us the opportunity to learn in depth