Next Stop: Public Transport Communications

Hello!?

Millions of commuters depend on trains, buses, trams, and cable cars daily, expecting prompt assistance and safety in case of any irregularities. Providing comprehensive information and connecting passengers with service agents improves customer service and streamlines operational efficiency. Therefore, providing perfect communication anytime, anywhere is our destiny!

We offer solutions for public address, talking cameras, information and emergency stations, control desks, lifts, mobile and web clients and even for rolling stock and autonomous vehicles.

In this newsletter, we will show just a few examples how public transport operators can improve customer satisfaction and safety on the go with audio technology. If you need additional information, you will find our brand-new public transport brochure at the end of this newsletter.

Enjoy Reading!

Your Team Commend

Imagine the following situation: A passenger is standing at a public transport stop and hears an announcement. But the environment is too loud and the sound quality too bad for them to understand it. Annoying, but not that big of a deal – the announcement just informed them that their train will be 15 minutes late. They will notice this sooner or later. But what if it would have been an announcement about an emergency with instructions where to go?

Public transport relies on essential tools like public address systems, including pre-recorded messages, that are crucial for informing passengers about schedules, providing instructions during emergencies, and ensuring a seamless and secure experience.

Commend public address systems are optimized to respond to specific challenges at any time, ensuring the highest speech quality and intelligibility under all circumstances and environmental conditions. They integrate?seamlessly into existing communication solutions and empower operators to address crowds effectively by adapting to ambient noise levels for clear announcements, and with the option for operators to pre-record messages.

Further tools to ease the journey for commuters and ensure the saftety and well-being of passengers on public transport are user-friendly information and emergency call stations. They provide immediate and permanent assistance and information through direct connections to the control center.

Interactive communication options can be seamlessly integrated with any existing systems, for example through Intercom modules. The use of conversational AI for routine requests further optimizes the passenger experience and effectively assists control room staff in accomplishing their important support activities.?If you want to know more about Ivy, the world’s first conversational AI-based Intercom voice assistant, click here:

Discover Ivy

To simplifiy the management of large Intercom networks, Commend solutions provide operators with a holistic overview. For example, with our control desk software Studio, all control desk functions of the Intercom server can be displayed on one or several monitors, presenting and reporting all relevant details of events on-screen as they happen.?

To make the information management more flexible, our Symphony web and mobile client help to create a balance between remote control and on-site support, ultimately ensuring a better and safer travel experience for passengers.

These are just a few examples of how?public transport operators can improve customer satisfaction and safety. If you want to find out more about these kinds of solutions, download our brand-new public transport brochure here: Download