The Next Generation of Product Pages: How Customer Videos Will Increase Conversion
In the ever-evolving world of eCommerce, this newsletter shares the latest trends in video that will help marketers drive sales and boost conversions.
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This article discusses:
Introducing the Next Generation of Product Pages: Customer Video Reviews?
A product detail page (PDP) can make or break a sale.?
It's where shoppers learn about product features, reference customer reviews, and ultimately decide whether or not to buy.
With so much riding on them, eCommerce brands need new ways to enhance product pages and drive sales.?
In 2023, using customer videos on PDPs will help increase conversion while boosting site engagement and reducing bounce rates.?
It’s time to elevate your product pages and move towards creating a dynamic video experience with customer videos.
The Shift from Text Reviews to Video Reviews
It's no secret that people are watching more than they’re reading. Consumer behaviour has undeniably shifted towards watching videos, with consumers of all ages binge-watching daily. In fact, 73% of consumers say they prefer to watch a video to learn about new products, compared to 11% who prefer to read.?
The demand for video has translated into all areas - from social media, to customer self-service and even to how we shop. 89% of people say watching a video has convinced them to buy.?
So, when it comes to helping shoppers decide to purchase, using video on product pages is a no-brainer. But the key is using the right kind of videos.
eCommerce brands need trustworthy customer videos (popular with consumers on social media today), like video reviews and video FAQs.?
Why Use Customer Videos on Product Pages??
Ultimately, video reviews will convert shoppers into buyers faster than text-based reviews.?
For one, video reviews are highly engaging and personal–especially compared to text. Not to mention more trustworthy.?
Watching a customer talk about their real experiences with a product is more compelling than reading about it and more influential too. So much so that 66% of consumers say they’re more likely to buy based on a customer review.?
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In addition, videos on product pages deliver personalization for shoppers. Videos let shoppers easily navigate through PDPs and learn about different products or services that align with their specific interests and needs.
Video is also accompanied by tons of analytics essential to eCommerce brands. Diving deep into video analytics will help businesses identify which videos are performing best and deliver insights on how to improve strategically.?
Types of Trustworthy Videos to Use on PDPs
Video Reviews: Real, genuine and unscripted is how to win shoppers over. Video reviews are highly effective at converting sales because they resonate with shoppers emotionally. And deliver social proof they can trust to help them decide to buy.?
Video FAQs: A common barrier to online shopping is needing more information before confidently making a purchase. Video FAQs eliminate barriers to buying by giving shoppers answers to their questions right away.?
Best Practices for Using Customer Videos on Product Pages
Prioritize Evergreen Content: Producing evergreen content ensures your videos remain relevant and valuable to your audience over time. Helping to establish your brand as a reliable source of info and ultimately increasing sales.?
Keep Videos Brand Safe: Trustworthiness is the key to producing effective video reviews. But that doesn’t mean you should compromise on brand safety. Instead, stick to using video reviews that are brand led and align with your goals.?
Make Videos Easily Accessible: Customer video reviews should be embedded into product pages in a way that’s easy for customers to find and use. Ideally, they should sit seamlessly above text-based reviews, with clear calls to action so shoppers know to watch them.?
Producing Customer Videos is Easy With Video Tech
Producing customer videos that are automated, brand-led, and increase conversion is easy with the right technology.
StoryTap is an end-to-end video platform that automates customer-powered videos, helping eCommerce brands sell more faster.
Powered by patented video technology, our video platform is equipped with unparalleled video analytics, giving you the power to make data-driven decisions that drive ROI.?
With customer videos on your website, you’ll unlock deep data for performance without slowing down your page speed.?
Want to drive online sales with video? Book a demo with StoryTap today.
This article first appeared on the StoryTap blog at https://storytap.com/blog/next-generation-product-pages/