Newsletter: September 2022

News Nathan Claire launches updated DT Edge application

In response to market direction and clientele feedback, Nathan Claire has released an updated version of its popular DT Edge application, with new features such audits of the performance of entire technology ecosystems.

DT Edge is an on-premise platform that leverages on the wealth of data captured by application performance monitoring solutions as well as data residing in disparate databases within a client’s environment to provide you with OOTB and custom business-focused reports and dashboards, as well as performance indices and calls to action (operational intelligence). The calls to action include lists of frustrated customers or customer segments, most common root cause of technology failures, under-utilized investments, applications that are costly to maintain, under performing teams or developers, worst performing vendors or partners, technical areas where training or hiring is required.

With this, the IT leadership of organizations can decide and manage their team’s performance by relying on objective, provable and actionable intelligence.

Nathan Claire CEO wins CEO award

Nathan Claire CEO Chibuzo Ene has been named the Best Digital Commerce Solutions CEO 2022 (Kenya) in the second annual Chairperson?Awards 2022, hosted by CEO Monthly! The merit-based award was given in recognition of the impact that Nathan Claire under his leadership has had on its clients and market, based on the findings of the CEO Monthly’s internal research team.

East Tower and West Tower launched in prestigious Nairobi event

Nathan Claire launched Tower, a range of SaaS-based NOC solutions on Tuesday the 6th of September, 2022 at a prestigious event in Karen, Nairobi.

?Towers were invented to observe and respond to threats, and Nathan Claire’s Tower solution stack is a combination of best-in-class applications and related expertise in chaos engineering, full-stack application performance monitoring, customer journey and experience monitoring, actionable intelligence and auto-remediation.

An East Tower and a West Tower will deliver Monitoring as a Service to clients in East Africa and West Africa and clients that opt into the premium “Diagnostics as a Service” product will have Nathan Claire’s subject matter experts as their first responders to high impact issues.

Nathan Claire expands into Chaos Engineering

Nathan has launched its Chaos Engineering service, a new but necessary discipline to boost Site Reliability Engineering (SRE) in today’s sophisticated and even complex technology environments. Nathan Claire’s subject matter experts will work with clients to build resilience and reliability into their environment thereby protecting it against chaos. Scenarios will be designed and executed to see what will actually happen if critical components (production servers, services, processes, connections or even your disaster recovery systems) break for any reason including high loads. Tests can be halted or rolled back safely and automatically.

Rather than building failsafe mechanisms around what they think will happen, SRE teams can see what actually happens when something breaks, and then build precise failsafe mechanisms such as code-based fixes, scaling of compute or storage, restarting a service, etc. Auto-remediation using orchestration tools can also be built into SRE. and the final result is a hardened environment, optimizing costs, service delivery, transaction processing and customer satisfaction.

New takers for Dynatrace Application Security

Two of the largest banks in Middle Africa have decided to implement Dynatrace’s new Application Security (App Sec) functionality.

The extensive and unavoidable use of open-source libraries in modern applications expose organizations to hundreds of vulnerabilities which cannot be assessed using by IT Sec teams manually or using traditional security systems. Leveraging the Dynatrace OneAgent capabilities, Dynatrace App SEC uses AI to identify and evaluate all threats, pinpoint vulnerabilities that need immediate investigation. It automatically analyzes data access paths and production execution to provide an automatic and precise risk and impact assessment, and blocks attacks in real-time. ?

With App Sec, the banks can detect and block common attacks on application layer vulnerabilities, like SQL injection, command injection, and JNDI attacks, and have AI-powered protection against some critical zero-day attack types, like those for Log4Shell, while the vulnerability is being remediated. App Sec will be plugged into existing tools and processes to intelligently automate the creation, assignment, and resolution of vulnerability tickets by IT Sec. DevOps teams will also benefit from Dynatrace’s ability to automatically validate if critical application vulnerabilities are fixed before they are released to production.

Both projects are expected to be completed within a week from commencement.

Nathan Claire nominated for Fintech Award

US-based Financial Services Review, one of the most reputable IT media companies in the world with over 61,000 subscribers in Africa, has identified Nathan Claire Africa as one of the top 10 Fintech Solutions Providers in Africa for 2022. This choice was based on nominations by the company’s subscriber base, followed by further inquiries and analysis carried out by its research team.

Nathan Claire will be profiled in the October 2022 edition of Financial Services Review’s print and digital magazine using interview-based exclusive content.

Country Manager appointed for Nathan Claire UK

Following the recently opening of Nathan Claire Africa’s office in London, UK, the company is pleased to announce the appointment of Kachi Ene as the Country Manager for the UK operation.

Kachi holds an upper second Bachelor of Laws degree from the University of Edinburgh in Scotland, as well as a post-graduate diploma in Law from University of Westminster, London. Prior to joining Nathan Claire, Kachi has acquired work experience from reputable organizations such as Safaricom Kenya, GSK Kenya and KPMG Nigeria. Kachi speaks fluent English and French, as well as basic Italian and in Nathan Claire, she will have primary responsibility for the group’s governance, risk and compliance (GRC) functions, ?as well as global talent sourcing, and secondary responsibility for business development in Francophone Africa.

Nathan Claire strengthens Sales, Marketing & CSR Functions

We are excited to announce that Nancy Kiilu joins the Nathan Claire team to strengthen its global sales and marketing drive, as well as our CSR initiatives. Having studied in Nairobi and Vienna, Nancy holds a Bachelor of Arts in International Relations degree from the prestigious United States International University and is personally involved in Kenya-based charities such as Little Sisters of the Poor (Nyumba ya wazee), Thomas Barnardo Children’s Home and Kenya Society of the Blind (KSB).

Nancy’s personality and wealth of sales, marketing, communications and CSR experience, gained working with companies such as Inteco Kenya, Barnes International UK, Cardel Limited UK and Oasys Technologies UK, will be beneficial to Nathan Claire’s clients, stakeholders and markets.

About Nathan Claire Africa

The Nathan Claire Group is a value-driven technology and advisory organization that focuses primarily on the financial services sector. We enable AIOps, Chaos Engineering, Business & Revenue Analytics, Customer & Market Insights and Technology Cost Management initiatives for clients in East and West Africa. Amongst other achievements, Nathan Claire has received nominations and awards such as the Socrates Award by the European Business Assembly, Top 20 Most Promising African Tech Companies for both 2020 and 2021 by CIOReview USA, Top 10 Most Successful African Tech companies by Inc Outlook Texas, and most recently Top 10 Fintech Solutions Providers in Africa 2022 by Financial Services Review UK. https://www.ncgafrica.com/