Newsletter Roundup: Why You’re Not Getting the Results You Want from Mystery Shopping

Mystery Shopping can tell you a lot about your member experience, and can have a big impact on your frontline performance if your program is properly designed and intelligently implemented. But first, you have to make sure it’s the RIGHT tool for the job! Find out what could be keeping you from getting the results you want from your mystery shopping program in these 3 foundational blog posts:

https://supportexp.com/blog/the-method-of-cx-measurement-matters-most/

https://supportexp.com/blog/10-mystery-shopping-design-flaws/

https://supportexp.com/blog/12-mystery-shopping-implementation-mistakes/