Newsletter Roundup: What Does World-Class Front Line Performance Look Like?
World-Class customer service: you know it when you experience it – and when you don’t. You can bet your members do, too! This week we’re looking at life on the front lines, with the everyday opportunities to build and strengthen member relationships.
Customer Experience (CX) Marketing Leader
11 个月What does delivering world-class NPS look like, and what are the real-life outcomes? Watch for an upcoming webinar highlighting the benefits your peers realize by providing a great customer experience.?
Brand Specialist at Support EXP
12 个月Like any metric, NPS only has value if you use it properly. You have to be honest with the data and have the courage to follow where it guides you. It's not always easy -- but that's leadership!
Founder, President and CEO @ Support EXP | CX Analytics
12 个月Heads up! Based on feedback from our World Class Performance series, CEOs and other top execs are needing a 101 on NPS. Watch for an open educational session from me via webinar. Message me directly to get on the invite list. My team and I are putting the session together now and will deliver it in March or early April.