?? Newsletter January 2025 ??

CES, the largest consumer technology event in Las Vegas, arrived with an abundance of wearable devices equipped with artificial intelligence, showcasing how this technology continues to permeate our culture. While last year saw a surge in hardware dedicated exclusively to AI, this year the trend seems to focus on integrating AI as an additional feature in existing devices. Examples like the Ray-Ban Meta smart glasses highlight the success of combining multiple practical functions with AI, while smaller startups face challenges competing with tech giants, emphasizing privacy as a potential key differentiator.

Despite the enthusiasm, consumers are looking for products that truly bring tangible benefits to their lives, beyond simply having AI capabilities. This year could mark a shift toward more useful devices that rely less on the "AI" label. Companies like Meta are leading the market with substantial resources, while smaller startups are striving to stand out by offering greater privacy controls. The future of wearables will depend not only on the technology they incorporate but also on how they transform users' everyday experiences.

When considering the features of a wearable, does the use of AI interest you?

These basic phones, which lack access to social media, advanced apps, and entertainment features, focus on essentials: calls, text messages, and, in some cases, simple tools like alarms and calculators. For many people, dumb phones represent a way to escape digital overload and regain control of their time, minimizing the distractions that smartphones often bring.

This trend is largely driven by a growing movement toward digital disconnection and mental well-being. Consumers, particularly younger generations, are seeking to balance their relationship with technology. Additionally, the compact design and longer battery life of these devices offer practical advantages over smartphones. For some, adopting a dumb phone doesn’t mean rejecting technology entirely but rather redefining how and when to engage with it.

The revival of dumb phones also reflects a broader cultural shift: a rejection of the frenetic pace of the digital world and a commitment to a simpler, more essential lifestyle. Emerging companies and traditional brands have tapped into this trend, launching models that combine basic functionality with modern designs. In an environment where conscious disconnection is increasingly valued, these devices provide a welcome pause from the constant buzz of notifications.

7 Essential Solutions for a Call Center to Thrive in the Coming Years.

In today’s competitive landscape, call centers must stay ahead of the curve to ensure operational efficiency, customer satisfaction, and adaptability to evolving market demands. Implementing the right tools and technologies is critical to achieve these goals. Below are some essential tools every call center should adopt to thrive in the coming years, centered around the right call center solution.

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