Newsletter: Bound’s Q2 wrap
Welcome to Bound’s Q2 newsletter. Here’s just some of the latest news, insights and projects from the last three months.
Highlights: Successes, celebrations, and big wins!
Exciting vibes in this quarter's Bound newsletter! ?? From rocking the stage at a Customer Experience Summit with an interactive workshop that uncovered incredible opportunities in the customer journey to playing a pivotal role in shaping BIG W 's app design, earning a finalist spot at the prestigious Centre for Accessibility Australia - Australian Access Awards 2023 – we've been on a roll!
But that's not all. Our epic client celebration turned Sydney's Smoke Bar and Melbourne's Yarra Botanica into the ultimate party spots!
And in the spirit of growth, 18 of our consultants underwent the CMA Consulting Group training, enhancing their skills in frameworks and processes crucial for delivering top-notch projects. Meanwhile, 9 of our leaders honed their foundational skills with The Mintable incredibly insightful training!
Now, as the holiday season rolls in, it's time for some well-deserved R&R (check out our Christmas closure dates for the deets). We'll recharge over the holidays and come back stronger than ever in the new year. ??
Clients: Quarterly Updates
As we navigate through the year, we're thrilled to share some exciting updates and achievements from the past quarter:
→ Diverse New Ventures: We've kicked off a remarkable 25 new projects, marking the beginning of thrilling journeys and collaborations.
→? Welcoming New Partners: It's with great pleasure that we announce exciting new partnerships with MTC Australia , Thrive Tribe , and Pexx Technologies. We're looking forward to creating impactful solutions together.
→ Growing Together: Our relationship with McMillan Shakespeare (MMSG) has flourished as we scale up on new projects, embracing challenges and fostering innovation.
→ Consistent Excellence: We've continued our dedicated work with esteemed clients such as Bupa , Woolworths Supermarkets , Westpac , and Cricket Australia .?
→ Milestone Achievements: One of our highlights is the successful go-live of the Clayton Utz website. We're proud of the collaborative efforts that made this achievement possible.
→ Client Satisfaction: Our Net Promoter Score (NPS) remains strong at 63, a testament to the quality of service and satisfaction we strive to provide
CX Summit: The Rapid Mapping Workshop Guide
With the enthusiastic response to our customer journey rapid mapping activity at the CX Summit, we've created a dedicated guide for you. This resource is carefully crafted to help you navigate rapid mapping workshops effortlessly and confidently, providing valuable insights along the way.
领英推荐
?Inside, you'll discover:
?? Step-by-step instructions for a successful workshop.
?? Ready-to-print templates for seamless implementation.
?? Pro tips to maximise the tool's potential.
Plus, explore a real case study from Uniting's co-design workshop. We're thrilled to share this valuable resource with you, supporting your journey to elevate customer experiences. Download the guide here!
Success Stories: Showcasing work we're proud of
Awards: Celebrating BIG W 's journey
We are thrilled to have been a part of the remarkable journey of BIG W's app design. Our team member, Kully Rayat , has been working closely with BIG W's dedicated crew, and together, they've clinched a spot as a finalist for the 2023 Australian Access Awards in the Corporate App of the Year category.
Partnership: Bound & Kids First Australia
Explore the inspiring case study of our collaboration with Kids First Australia, a non-profit close to our hearts. Discover how we revamped their digital presence, from implementing an AWS Hosted Drupal Instance to dynamic Headless CMS publishing. This case study exemplifies the meaningful work we are passionate about, making a positive impact in the non-profit sector. Read the full story here.
Get in touch
Want to find out how Bound can help? Drop us a line at?[email protected]?or visit boundinteractive.com today.
Don't miss the updates on the latest news, insights and projects happening at Bound.