Newsletter - August 2024

Featured This Month?

The All-in-One Guide to Customer Self-Service Portals?

Offering a digital self-service portal for customers is no longer a bonus. It's a necessity, and users agree. This guide details how to upgrade your user portal to maximize your returns and improve customer satisfaction. We take you step by step, looking at the benefits and must-have features of self-service portals. Then, we present an out-of-the-box solution that has it all.?

Learn how to build your next-gen customer portal here.?

Top Resources?

Improve Ticket Deflection with AI?

Say goodbye to overwhelmed support teams and hello to satisfied customers with ticket deflection. This customer support strategy aims to reduce support requests by enabling customers to independently find relevant content and answers to their questions through self-service channels.

Discover how to implement and optimize your ticket deflection strategy for higher customer satisfaction and increased support service scalability.?Read more here!

What is a CCMS??

Did you know that CCMSs allow you to endlessly reuse content, enhance authoring collaboration, and reduce your translation costs?

Discover what a CCMS is, what benefits and features it brings to the content production process, and how combining a CCMS and CDP is best for maximizing your technical content's potential.

Check it out.

Events & Community?

See you at Nordic TechKomm!?

The countdown is officially on! In 2 months, we're heading to NORDIC TechKomm in Copenhagen. Fluid Topics CEO Fabrice Lacroix will be presenting at the event to share his insights into the outcomes and challenges of implementing Generative AI for content delivery projects based on real-life use cases.?

Learn more here.

Thanks for reading?the August edition of our newsletter ???

The Fluid Topics Team?