?? Newsletter April 24 ??

Improving the productivity of a call center involves optimizing various aspects of its operations. Here are five steps to achieve this:

Discover how Nuxiba′s technology can be your best way to be a top contact center.

And to no one's surprise: Google Chrome's incognito mode isn't as incognito.

The agreement reached by Google to settle a class-action lawsuit reveals the lack of real privacy in Chrome's "Incognito" mode. Billions of data records collected while users were browsing in this mode will be deleted, exposing the data collection practices of the tech giant, even in situations of supposed privacy. Additionally, changes to the Incognito mode's homepage will be required to explicitly inform users about third-party data collection, highlighting the lack of real privacy in this function.

The agreement also establishes precautionary measures for Google, such as the continuous blocking of third-party cookies for five years and the partial removal of information that could identify users in Incognito mode. Although these actions are preventive and do not exclude future lawsuits, they aim to halt activities deemed illegal and provide some immediate benefit to users. However, critics argue that Incognito mode does not offer adequate protection against commercial surveillance and may create a false sense of security among users.

The lack of real privacy in Chrome's Incognito mode raises concerns about trust in Google's products to protect users' personal information. Despite the announced changes and the agreement reached to delete data records, skepticism remains about the true effectiveness of this function and Google's data collection practices overall, underscoring the need for greater transparency and privacy protection online.

Boosting Contact Rates with I-2CX Algorithm Rotator in AI Call Centers.

In the ever-evolving landscape of customer service, efficiency is key. AI call centers are constantly seeking innovative solutions to streamline operations and enhance productivity. One such solution that has been making waves in the industry is the I-2CX algorithm rotator. This groundbreaking technology has revolutionized the way call centers operate, offering a plethora of advantages that can significantly boost contact rates and overall performance. Want to know more? Keep reading below.