Newsletter - April 2024
Fluid Topics
The AI-powered Content Delivery Platform connecting all your product knowledge to your customers and partners.
Breaking News: Fluid Topics announces a €15 Million Series B Funding Round?
We're delighted to announce a €15 million investment from Kennet Partners to expand our global operations. This Series B funding will also empower us to further enhance our platform's capabilities with a special focus on Generative AI.?
With this, we are pleased to welcome Hillel Zidel , Cillian Hilliard , and Eric Barroca to our Board of Directors alongside current members Claire Houry , Maxence Valero and Christophe Dumoulin .?
A huge thank you to our entire community which continues to drive our vision forward. Together, we're poised to maintain our leadership position in the industry.??
Read our full press release here.
What is a Content Delivery Platform??
Fluid Topics is the leading AI-Powered Content Delivery Platform (CDP).?
From unifying your knowledge for GenAI-driven projects, increasing findability with next-gen search experiences to boosting your support agent's efficiency, improving case deflection, and reducing your costs, dive into this new blog article to explore the various ways adding a CDP to your tech stack is key for your content operations.?
Read the full article here!
4 Customer Service and Support Trends to Follow in 2024?
Learn how to elevate your customer experience game with our latest article unveiling the top 4 Customer Service & Support Trends for 2024!?
In today’s fast-paced digital landscape, staying ahead is a must. With 65% of customers expecting companies to adapt to their changing needs, and 88% of executives feeling the pressure to keep pace with shifting preferences, investing in customer service has never been more crucial.?
Don't get left behind. Update your customer experience today.?
Uncover the 4 trends here!
Frequently Asked Questions?
Our network asks and we reply! We recently collected your most popular questions and published our answers on a new FAQ webpage.??
We hope this helps you get to know us better. And of course, if you have any additional questions, we’re more than happy to respond!?
Discover our FAQs here.
Webinar replay: DITA for Dynamic Content Delivery?
“What’s needed for DITA authoring may be different from what is needed for content delivery in terms of metadata and granularity."?
Get more insights like this from our latest on-demand webinar with Fluid Topics content expert Gaspard Bébié-Valérian and VP of Marketing Géraldine BOULEZ . Discover practical use cases around how to optimize your DITA content for personalized and multichannel delivery and avoid pitfalls.?
Watch the on-demand webinar here.
Thanks for reading the April edition of our newsletter? ??
The Fluid Topics Team?