News, Reviews & CX Opinions
Satrix Solutions
Full Service Customer Experience/Intelligence, Voice Of Customer (VoC), Employee Engagement Market Research Agency
How B2B Companies Use Competitive Intelligence to Improve Retention
Our company's founder, Evan Klein , has written an insightful article for our partner Crayon .
Mitigating Churn, VoC Strategy & Leadership
In this episode of CXChronicles , Evan Klein and Adrian Brady-Cesana discuss:
Focusing on fixing the “leaky bucket” and mitigating churn at all costs
How your company can build a Voice of Customer (VoC) strategy
Breaking down customer feedback across the appropriate segments
Earning “executive buy-in and sponsorship” as you scale your VoC efforts
5-Star?G2?Review
?We are so proud to have received such a glowing review for our?Churn Analysis Service!
How To Remove Bias For Actionable CX Data
In this episode of Converge Coffee , Evan Klein dives into the topic of customer experience programs, outlining the best practices for program design and implementation.
Competitive intelligence not only helps companies win more competitive deals but also retain current customers. Great advice! ??