News and resources from the CONTACT CENTER INDUSTRY
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
Stay Ahead of the Game!
With the Latest Contact Center News and Resources
We have talked about the customer being in control for years, and about vendors and service companies becoming trusted partners.
It’s time we lived by those words. Customer loyalty comes from trust, from familiarity, from appreciation of the value and reliability of products and experiences – not from extra features and discounts, and certainly not from constant pressure to renew.
Extensive Overview
Business call forwarding is a vital tool that seamlessly redirects incoming calls to ensure constant communication with clients and colleagues. It offers enhanced flexibility and customization compared to traditional methods, allowing businesses to tailor their call management strategies. With advanced VoIP features like simultaneous ringing and call queues, call forwarding enhances productivity and cs.
SAVE THE DATE?
Fireside Chat
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2023 Contact Center Industry Recap & Future Projections
December 14, 2023
12:00 pm EST | 9 am PST
Somewhere along the way, a seamless omnichannel experience was no longer just a “nice to have†but a necessity for excellent customer experiences. Buyers expect to be able to research on mobile, make a purchase on desktop, and then engage as a customer across chat, social media, sms, whichever channel they choose. And just like it’s doing everywhere else, artificial intelligence (AI) is raising the bar for what’s possible to maintain that consistent message across all these channels.
7 KPIs For Excellent Customer Service?
In this guide, we will explore 7 of the most effective key performance indicators for customer service campaigns and how they can be used to increase the overall satisfaction of your clients and agents alike.
·??? Build a solid brand with your existing clients
·??? Get new clients interested in your business
·??? Increase the satisfaction of both your clients and your agents.
Get ready to soak in the insights!