News and resources from the CONTACT CENTER INDUSTRY
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
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With the Latest Contact Center News and Resources
From AI adoption to evolving performance metrics, learn how to stay ahead of industry trends and meet customer expectations using call center statistics.
·??? Statistical insight.?Call center statistics reveal that phone calls remain the top method for customer service interaction.
·??? Omnichannel expectation.?Customers now demand quick, seamless service across all communication platforms.
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In today’s fast-paced digital environment, intelligent automation has become a powerful force, propelling change within call centers across the globe.
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In this article, we delve deep into the extraordinary ways intelligent automation is revolutionizing call centers and explore how NobelBiz’s cutting-edge solutions can enhance and amplify these game-changing benefits.
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Date: Thursday, November 16, 2022
Time: 9 am PST | 12 pm EST
?Duration: 60 mins
By integrating your core values into your CX design, you manifest a more comprehensive and unified approach to customer loyalty and business success.
·??? EX design quantifiably increases employee satisfaction and decreases churn.
·??? So, how about we extend that value-based culture approach to our customer experience?
Call Whispering allows your supervisor to take on the mantle of a “trainer” and to assist the new agent in an call, in the event of an overlook or a challenging phone conversation.
n this guide, we will explore what Call Whispering is and what are the benefits of incorporating this tool into your virtual switchboards or contact center software.
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Contact Center and Auto Dialer.
Getting advice and information from experts and industry leaders can be a great way to stay informed and make informed decisions. Thanks for sharing this, Steven Michael Bederman! ????