News and resources from the CONTACT CENTER INDUSTRY
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
Stay Ahead of the Game!
If you want to be an insider in the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience.h the Latest Contact Center News, Resources, and Insights
New York Senate and Assembly just passed A4456 which was placed on the Governor’s desk a few days ago, an amendment to paragraph a of subdivision 14 of section 399-z to increase the penalty for violating section 399-z from $11,000 to up to $20,000?per violation. Once signed by the Governor, the amendment with be effective immediately!
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Average Talk Time represents the actual duration an agent spends talking with a customer. Unlike “Hold”, “Wait,” or “Average Handle – AHT” times, this metric concentrates solely on the productive interaction between the two parties. In essence, it reflects operational efficiency and agent performance.
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In these challenging times following the heartbreaking earthquake in Marrakech, we at NobelBiz stand in solidarity with the people of Morocco!
For those who can, please consider donating using the account details below to aid the relief efforts!
Since the U.S. Department of Labor (DOL) announced proposed changes to its overtime rule a few days ago, legal experts say businesses should review their overtime policies and plan for compliance despite the expected legal challenges to the rule after it is finalized.
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