News and resources from the CONTACT CENTER INDUSTRY
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
If you want to be an insider in the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience.
Iowa is now the sixth state to pass state-level consumer privacy data protection laws.
?This new law will take effect January 1, 2025! Revised California and new Virginia laws went live on January 1, 2023, Colorado and Connecticut will be effective July 1, 2023, then Utah to follow at the end of the year on December 31, 2023.
Call center quality management?is the process of monitoring, evaluating, and improving the service quality of a contact center business or department. It involves identifying areas that need improvement and implementing strategies to address those areas while measuring their effectiveness.
Episode 2:
From Paralysis to Progress: How to Keep Moving Forward in Your Business
In recent studies,?88%?of US customers affirm they prefer consumer conversations with the customer service call center team instead of dealing with an automated call center customer service line.
More to it, nearly all consumers (96%) feel that customer service is an essential factor that affects the choices they make.
New Podcast Episode:
Get ready to dive deep into the world of omnichannel communication and learn how to anticipate your customer’s every need. This is a must-listen episode for anyone looking to stay ahead of the game in the fast-paced world of customer service.?
Meet us where business happens!
NobelBiz Industry Events in 2023
???23NTC | April 12-14 | Denver | Booth 213
???Call & Contact Center Expo 2023 | April 26-27 | Las Vegas | Booth 9068 ?? Collection and Recovery Solutions | May 10-12 | Las Vegas | Booth 14
?? PACE Washington Summit | May 21 - 23 | Washington DC | Booth 15
NobelBiz OMNI+ is featured in the SPRING 2023 REPORTS in the Contact Center and Auto-dialer categories!
We are happy to see our mission is validated by our customers' reviews on G2!