News and resources from the CONTACT CENTER INDUSTRY
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
If you want to be an insider in the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience.
The Federal Communications Commission said the "auto warranty scam" campaign included "international cohorts" in Panama and Hungary, as well as U.S. entities and was orchestrated by Roy Cox, Jr. and Michael Aaron Jones,?according to a news release.
Customer lifetime value is a metric used in business to assess how much money a company can expect to generate from a client over the duration of their whole interactions or “lifetime”.?In this article, we will explain the nature of CLV, its advantages for call centers, and how to calculate & improve it.
Call center operators allegedly dialed their victims posing as bank employees and told them that their accounts had been compromised.
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After obtaining financial data that would purportedly prevent fraud, the scam operators transferred victims’ money to controlled wallets, issued quick loans and sent the loan amounts to their accounts.
The results of Winter’s G2 reports – the world’s largest tech marketplace for peer-to-peer software reviews – are in!
?NobelBiz OMNI+ has been awarded the?High Performer Badge, ranking #36 in the?Contact Center Category. Alongside achieving the High Performer status across this category, NobelBiz has received two additional badges.
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