News and resources from the CONTACT CENTER INDUSTRY

If you want to be an insider in the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience.

?? FEW DAYS LEFT!?NEW WEBINAR: How to Increase Sales Performance in Outbound Contact Centers

Join us this Thursday, from 10 am PST | 1 pm EST, to learn how using AI-powered data analytics to match your leads to the right agents will increase conversions and sales.

No more guessing and random allocation of leads! It's time to do it the right way!?

Thursday, October 20 10 am PST | 1 pm EST | Can't attend? Register anyway to receive the webinar recording.

How to Factor AI, Omnichannel Into Your CCaaS Purchase Decision

For the contact center, AI promises to add context to customer conversations, improve agent productivity without requiring more staffing, and more. The allure of omnichannel is that it can make managing various customer channels easier with a single screen.

A Forgotten Customer Experience Art: Decency

We sometimes forget how important it is to treat people with kindness, simply because we don’t know what else is happening in their lives. Hiring high empaths into customer-facing roles, such as support and customer success, will lead to significantly better outcomes for your organization through a higher NPS, increased ARR, and deeper relationships.

How To Measure The Service Level In Call Centers?

You might be surprised to learn that a simple and yet paramount calculation might help you evaluate the efficiency of your call center. That's where the service level comes in. How to measure your call center Service Level? What is exactly the Service Level? What can you do to improve? Find out more from our article.

Marketing in the Gap: an essential tool for business

Every business, small or big, needs marketing. However, as a business, you have many goals to improve, and there is always work to be done! This is where the marketing gap comes in. But what is it and why do you need to understand your marketing gap and how many types of marketing you can leverage as a business??

?? NEWS FROM THE INDUSTRY: Contact Centers Can Now Operate Safely in the TCPA World with NobelBiz Omni+ powered by Safe Select

By integrating Customer Dynamics’ Safe Select tool, NobelBiz OMNI+ now allows contact centers to run omnichannel outbound campaigns that will remain compliant with the overlay of the federal TCPA and the individual state legislation.