News and resources from the CONTACT CENTER INDUSTRY
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
If you want to be an insider of the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience.
New Workshop On-Demand Level Up Your CSR Training Game: Making a Difference by Building Confidence and Honing Skills
Get the workshop recording and learn about:
?? Pre-requisites for hiring great CSRs
?? The psychology of training a CSR
?? Onboarding Training
?? Tech & Tools Training
?? Communication Training
?? De-Escalation Techniques
In less than a month, people across the country will be able to dial 988 to seek help during a mental health crisis.
领英推荐
For customers, making a phone call is the simplest and quickest way to obtain information or a resolution to a problem. However, from a customer service point of view, the phone call might be inconvenient.
In this live series, Steve shares his lifetime wisdom, offering a glimpse into what it's like behind the scenes of being a CEO. A collection of lessons learned in the pursuit of the true purpose in business and?courageous?leadership. Check them out!?
Lesson 6 | June 24 | 9:30 am CST / 10:30 am EST | ?
MANAGEABLE IMPLEMENTATION
The Report and Order extends to gateway providers the call authentication and robocall mitigation obligations previously imposed on other voice service providers in the domestic call network, including the implementation of STIR/SHAKEN by June 30, 2023, and Robocall Mitigation Database (RMD) certification and reporting requirements.
New Podcast Episode! Employee Satisfaction and a 360 view on Contact Centers, with Colin Taylor
Agents are the heart and soul of customer service, and finding the right people has proven to be more difficult than ever. Creating a proper work environment, and providing the right tools seem mandatory to ensure employee satisfaction and customer success. But some skills like friendliness and motivation can not be taught.?
CSR Training?| Hotline for Mental Health Emergencies | Customer Friction Points | FCC Regulations | New Podcast Episode by NobelBiz |