News and resources from the CONTACT CENTER INDUSTRY
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
If you want to be an insider of the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience.
The Consumer Financial Protection Bureau has published?Debt Collection Rule FAQs?for Regulation F, containing questions and answers that pertain to compliance with the rule. The FAQs cover limited-content messages and call frequency issues, and most recently featured updates on electronic communications and prohibitions on third-party communications.
The Customer Satisfaction Score is a popular metric used by call centers to assess buyer satisfaction. The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, and so on.?
NEW LIVE WORKSHOP COMING SOON! September 22, 2022 | 12 pm EST | 9 am PST
Practical Steps to Reduce the Call Abandonment Rate Tips, Technologies & Common Mistakes
Join us to learn about:
? What is the Call Abandonment Rate
? Why calls are abandoned in the first place
? Common Mistakes
? Critical Steps to improve the Call Abandonment Rate
Presenter:
领英推荐
Robin Wesolowski Director of Client Relations and New Business, Centrinex
New eBook!
When it comes to technology, each call center must consider its own goals and objectives. Some factors such as agent productivity, quality customer experience, or data accuracy cannot be overlooked. In this eBook, we've highlighted 16 productivity tools that are critical to the success of any contact center.
Live, with Steve Bederman | Ep. 11
Lesson 11 will be all about learning how to be a manager in the current world we're living in. How do you adapt to your staff instead of forcing them to adapt to you? Tune in on Friday, September 16 at 10:30 EST | 9:30 CST to find out more!?
Although the technology is still maturing, conversational AI can keep part of the interaction — or the whole exchange — between a customer and representative out of human hands.
But there are a number of barriers standing between the current status quo and multi-billion-dollar cost savings.
Register now and Save $200 | ICMI Contact Center Expo on October 24-27
Join us at ICMI's Contact Center Expo. Register using the promo code VIPNOBELBIZ and you'll get $200 OFF your conference pass! Don't forget to meet our team at Booth 215 for the best contact center software and telco-related conversations! Join us at ICMI's Contact Center Expo. Register using the promo code VIPNOBELBIZ and you'll get $200 OFF your conference pass! Don't forget to meet our team at Booth 215 for the best contact center software and telco-related conversations!