News and resources from the CONTACT CENTER INDUSTRY
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
If you want to be an insider of the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience.
When it comes to customer service, phone calls are still one of the most popular methods of communication. That’s why it’s important for businesses to have a reliable call center solution in place. But with so many different options available, how do you choose the right one for your business?
How to reduce call center attrition rate? Recruit the right call center agents, improve communication, provide continuous training, use a unified call center solution, and more. Read on to find the best strategies to reduce call center agents’ attrition.
In this ebook...
When it comes to technology, each call center must consider its own goals and objectives. Some factors such as agent productivity, quality customer experience, or data accuracy cannot be overlooked.
We've highlighted 16 productivity tools any contact center needs:
? Predictive Dialer
??Automatic Call Distribution
??Call Analytics
??Agent Scripting Tools
领英推荐
? And more...
Chief customer officer?(CCO) and CX leadership hires are on the rise. Forrester reports that from 2014 to 2019, there was "explosive growth in CX leadership roles at the executive level. In 2019 alone, there were over 10,000 current job titles for CX executives (including CCO and CXO, or chief experience officer), versus fewer than 1,000 only five years prior.
Live, with Steve Bederman | Ep. 11
Lesson 11 will be all about learning how to be a manager in the current world we're living in. How do you adapt to your staff instead of forcing them to adapt to you? Tune in on Friday, September 16 at 10:30 EST | 9:30 CST to find out more!
Our special offers are still available! The Contact.io conference is over, but the special offers we launched on this occasion are still available, in case you needed more time to decide!
FREE 30-DAY PILOT on the?NobelBiz Omni+ and then?UP TO 18% LESS?than any other qualified offer you can find!
18% OFF ON VOICE
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