News and resources from the CONTACT CENTER INDUSTRY
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
If you want to be an insider of the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience.
Get your news and resources from the CONTACT CENTER INDUSTRY
NEW WEBINAR COMING THIS THURSDAY
>> SAVE YOUR SPOT! <<
Register to learn more about:
?? The current state of the workforce in the Contact Center industry: challenges, trends & opportunities
?? “The Big Quit” in the Contact Center space
?? Work-life balance and Mental Health in Contact Centers
?? Tips for an efficient Recruitment interview
?? How to build an efficient Retention & Motivation strategy
?? The role of Technology in Retention & Motivation
?? Role Play:?If I were a Contact Center owner, I would…
WHEN: August 25, 2022 | 10 am PDT / 1 pm EST
Scam robotext messages have surged in recent months with the swindlers seeking money, personal information, or simply to confirm that a number is active for use in a future scam.
Speech Analytics is a process of evaluating a customer’s voice that includes collecting multiple retrievable, recognizable, and reusable data points on interactions between this consumer and a corporation.
As we head into a year of potential economic uncertainty as well as ongoing technology advancements, how should enterprise business and IT leaders plan their strategy for supporting the contact center, so that it provides a competitive customer experience (CX)?
Lesson no. 10 | September 2 What is Steve's 'Back Pocket Plan'?
Whenever anything has to change or improve, I sit down and think through what I would do... 'what would Steve do?' Then, I access my back-pocket plan and come up with a solution, whether this is for marketing, operations, product management, sales, etc.
Video + Article The Future of Outbound Calling, with Jeremy Chen?
I think the future for cold calling is as bright as it’s always been. I don’t think it’s going anywhere.
You know, one of the things that I would say though, is they are now implementing things to make it more challenging!?
Contact.io Conference 2022 Meet us right in the central area, at Booth 12!
Few days left until our favorite show in town, Contact.io Conference 2022!
?Follow the dragon and meet our team at Booth 12! You'll get exciting conversations and valuable insights, and we'll also have a little surprise for you! Will you meet us there??