News and resources from the CONTACT CENTER INDUSTRY
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
If you want to be an insider of the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience.
Monday, Attorney General Doug Peterson urged the Federal Communications Commission (FCC) to put in place measures that will help stem the tide of foreign-based illegal robocalls that attempt to scam Americans.?
Managing a contact center entails not only establishing customer relations activities, but also monitoring their impact, efficiency, and profitability. To enhance customer experience, you must adopt a steadfastly data-driven mindset. In that regard, here are 10 essential KPIs to assess your CRM efficiency.
HOW TO de-escalate a poor conversation with an angry client, especially as a customer service rep:
??Maintain a commanding composure
??Present the situation from your point of view
??Remember you are talking to a customer
Phase two of RAY BAUM’s Act is effective Jan. 6, 2022—are you ready? With all of the distractions in 2021, many people aren’t aware of a new federal requirement that governs 911 calls and the phone systems that originate these calls.?
Lead Generation World 2022 will provide unparalleled networking and learning opportunities for brands, advertisers, and service providers in the Lead Gen ecosystem.
Join us on January 16 - 18, 2022 in San Diego, at Booth # 606!
A message from CEO Steve Bederman to you: The recipe for success this year is a combination of?up-to-date technology?and?a good cost control strategy.?
Illegal Robocalls| KPIs for CRM Performance | De-escalation Techniques | 911 Compliance Lead Gen World | Bulletproof your Contact Center