News and resources from the CONTACT CENTER INDUSTRY
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
If you want to be an insider of the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience.
The Report noted that borrowers took on more consumer debt in 2021 than they did in previous years, with a sharp increase in non-housing debt. The Report also highlighted consumer complaints.
You may enhance both agent and client engagement by making a few adjustments to the way you operate your contact center. In this article, we identify 9 roadblocks to excellent call center agent experience and how to tackle them.
Lesson no. 4 is coming on Friday, May 13 | 10:30 am EST | 9:30 am CST
Trying to get "customer service" from a big brand by phone—so you can ask a question, straighten out a billing problem or change an order—often means waiting on hold for a long time or trying to explain yourself to a series of recorded voice prompts. Or both.
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The?Pew Research Center?is out with survey results that should cheer all of the video hardware and software players in the enterprise communications market: Video fatigue may not be as common as you think
NEW PODCAST EPISODE COMING SOON | MAY 12?
For this episode, we will be joined by a true thought leader, speaker, tech analyst, and content creator in the world of digital transformation in the workplace. Welcome, Jon Arnold!?
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CFBP Annual Report | Call Center Agent Experience | Customer Service | Action vs Perfection | Digital Transformation | Free Consultation