New year, better AI practices
AI in Action | 2024 Edition 5

New year, better AI practices

In this newsletter we ask: Looking ahead in 2024, how can your organization better utilize AI?

Scroll to discover:

  • New ways AI can be implemented into different facets of your organization
  • Innovative approaches to incorporating AI practices into customer service and HR
  • IBM’s just released Global AI Adoption Index to be the first to see trends and insights for the year ahead
  • How an IBM partner is tackling AI hallucination

Putting AI To Work For Customer Service

In this episode of AI Academy, hear from Manish Goyal , VP of Global AI and Analytics at IBM. You'll learn about AI-powered omni-channel experiences, scaling the efforts of your field service agents, and how to augment your contact center operations with AI.

Check out more AI Academy episodes

IBM Global AI Adoption Index 2023

Hype around #AI grew exponentially during 2023, but how are enterprises adopting the technology?

Our fourth annual IBM Global AI Adoption Index found that early adopters are already experiencing the benefits of AI, yet ongoing challenges for AI adoption in enterprises remain. Let's dig into the details:

?? About 42% of enterprises are actively deploying AI

?? 59% of companies exploring or deploying AI are accelerating their investments

?? Limited expertise, data complexity, and ethical concerns remain top barriers

??? More accessible AI tools are the top factors driving AI adoption

Take a look at the full report here

Rethink Customer Service With AI

What if generative AI could help you achieve your customer service aspirations? It can scale the best aspects of customer service— responsiveness, empathy, knowledge and personalization— from one agent to hundreds. With the ability to understand complex inquiries and generate more conversational responses, it enables frictionless self-service experiences and smarter contact centers.

Discover stronger experiences

Modernize Your Workforce With Generative AI Skills

A massive workforce and skills transformation is underway across many organizations. Recent innovations and the emergence of generative AI reveal that the enterprise of tomorrow may not be able to run with traditional skills. In this webinar, understand the role of HR in preparing the workforce in the age of generative AI.

Hear from the experts

Taking On AI’s Hallucination Problem

Jaxon AI is taking a significant leap forward with the introduction of Domain-Specific AI Language (DSAIL), which represents a new approach to AI development, targeting on of the most challenging aspects of AI technology: hallucinations in large language models (LLMs). With the help of watsonx, Jaxon’s developer-friendly system seeks to help reduce hallucination related inaccuracies.

Learn more about Jaxon AI’s collaboration with IBM

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Sounds like IMB is doing good AI

Dayanand Nimbalkar

Data Science | Machine Learning | Data Analysis | Python | Mysql | Pytorch | Completed 100 Days Data Science Challenge—scroll through my posts to check out my journey | Started WinterArc Data Science Challenge.

9 个月

Well said

Vicente Tanasi Caschini (Ka?ki?) Sangaletti

MAM, MSChE, Outcomes and Performance Measurement, Energy, Oil, Gas, NGL, Chemical, Petrochemical, Fertilizer,Real Estate

9 个月

Thanks for sharing. IA Envisioning a Bright Future. IA Challenges without paradigm. Modern AI algorithms, such as deep learning and reinforcement learning, leverage vast amounts of data to learn and make predictions. Additionally, advancements in computing power, especially with the rise of cloud infrastructure, have enabled complex AI models to be trained and deployed at Scale. As AI continues to evolve, researchers and developers must stay abreast of these paradigm shifts to drive future progress. Changing the Paradigm in AI Implementation. What it takes to succeed with AI. How do we define success? How will I get there? Which talent and what technology will get me there? How much will this cost, and what will be the return?

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