New Services or Process?
Deborah Ventz-Migneco, Patient Experience Dir, Tidelands
![Deborah Ventz-Migneco, Patient Experience Dir, Tidelands]()
Deborah Ventz-Migneco, Patient Experience Dir, Tidelands
Org Culture Change, Patient Experience, PFAC Coach, Employee Engagement, Process Improvement, and CAHPS & NPS Survey Expert
Is your healthcare organization initiating a new service or process/procedure? How about designing a new building? Do not make the mistake of discounting patient and family feedback and collaboration in these efforts. If not considered now in the design phase, you will likely not meet patient/family expectations with the final product.
If you do not currently have an active Patient Family Advisory Council (PFAC) or struggle to find the time to facilitate one, please reach out to me for guidance and assistance; I am happy to help!
Deborah Ventz-Migneco
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