New research highlights consumer attitudes and experiences in security event management

Parks Associates finds 62% of security owners report their system triggered at least one false alarm in the past 12 months. Among them, the majority paid a fine, although there are some state- and municipality-led initiatives to fine security providers instead of home dwellers for false alarms. Many also require some form of prior verification of a real emergency before contacting emergency responders. While the security industry has successfully lobbied seven states so far to pass laws banning local municipalities from fining security providers, the best outcome for all is to reduce and ultimately eliminate false alarms.

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