A New Repair Center by Creaform to Serve the EMEA Region

In addition to its Fontaine, France office, #creaform , a division of AMETEK, Inc. and a global leader in portable #3d measurement systems and engineering services, today announced the inauguration of their new 660-square-meter repair centre (close to Grenoble). The company can now take advantage of good calibration and acceptance results locally and address repairs on the whole Creaform portfolio, sending a clear message of autonomy and support to the Creaform community in the #emea region.

The company hopes to shorten the time of the repair procedure with this significant expenditure, particularly in terms of international shipping. A local service will now be available to partners and end users in the EMEA region (Europe, Middle East, and Africa), reducing the need for sporadic product expeditions to the Creaform headquarters in Lévis (Québec), Canada. This results in the handling expenses being optimised and the #RMA process being better managed (return merchandise authorization). In addition, rather than receiving Creaform systems in Canada as is the case currently, the repair centre will now oversee and process systems coming from India.

This new centre can perform calibration and acceptance testing locally on all quality control systems and products within the Creaform portfolio thanks to the ISO 9001 (July 2022) and ISO 17025 (December 2022) certifications it earned. All future repairs will be carried out with the same degree of care as Creaform HQ. The ISO 9001 standard pertains to the implementation of a quality management system within a specific organisation, whereas the ISO 17025 standard concerns a company's capacity to produce accurate calibration and testing results.

"We have at heart to deliver a quality of service at least as good as our systems!" asserted Fanny Truchon, President & Business Unit Manager at Creaform. "We are certain that these service enhancements will help free our current and prospective EMEA customers from the delays and expenses related to the logistics of a point of service located on a completely different continent. This concludes a journey that began in February 2021 when we began looking for a suitable site, but it also ushers in a time of simplicity and independence for both us and our consumers in the area," she said.