The new path to transformation: unlearn, learn, deliver
“It’s only after you’ve stepped outside your comfort zone that you begin to change, grow, and transform.”
―?Roy T. Bennett
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Digital transformations are keeping businesses alive and fueling
their future. In turn, corporate leaders are discovering that transformative
change is built on a strong vision of improving value, efficiency, customer
experience and loyalty.??These goals are realized when an
organization drives end-to-end change through service design, product
innovation, operational improvement, technology deployment and talent
development. Yet end-to-end change is not easy and requires massive effort.
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IT initiatives like DevSecOps, cloud and legacy modernization
underscore the scope of such an effort and rolling out these projects requires
enormous time, money, and buy-in. Is there a case for business and IT to
unlearn how transformation is conventionally delivered and make way for fresh
approaches? Our experience of working with leading global businesses suggests
that the answer is a resounding yes. A change in the approach can reduce effort
and accelerate transformation while delivering target value.
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With this new approach, organizations identify their desired
business outcomes, apply the most appropriate foundation technologies to
produce those outcomes, and use a collaborative approach rather than one that
is business- or IT-led. This paper will present some areas where a change in
mindset and approach can simplify and shorten the transformation process.
Unlearn the
program mindset; embrace a product mindset.
Gone are the days when the business side of an organization
outlines a five-year-plan and IT creates long-drawn projects to support it.
Today, new businesses models, technology, and customer demands challenge us
continuously. To maximize the value of an end-to-end application
transformation, organizations should not leave programs and priorities to the
product owners alone. Instead, they should enact programs of continuous change
using inputs from customers obtained through research and data collection.
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