We are currently looking for a System Engineer for a high level Financial player based in Luxembourg.
Please find Job Description below and apply here.
- Be a Client Services Ambassador and recognise that you are the first and last impression for all visitors to the Techbar, providing a “white glove” service for our VIP clients
- Servicing our fast paced, high demands from our clients whilst maintaining our quality
- Provide a warm, courteous and prompt welcome on arrival for all customers / clients, and throughout the process end-to-end, including departure. A seamless “world class” client experience, leaving a positive impression, which encourages adoption of the service, and including self-help tools / knowledge management and solicit improvement ideas
- Deliver on the vision of “Making a difference every day by improving our processes and procedures, codifying them in Knowledge Articles so that others can immediately benefit from the improvements
- Enabling our internal clients and business by resolving technology issues or requests
- Demonstrating a controls mind-set, thinking ahead of the game, preventing repetition through Continuous Service Improvement (CSI)
- Provide 1st Line overflow for the global service desk
- Champion the Client Information Security policies and standards and ensure adherence
- Responsible for providing technical assistance throughout the lifecycle of any client engagement
- Act as a point of escalation providing guidance, support and expertise when required as part of normal activities, whilst supporting the needs of the client
- Proactively adhere to our Global Policies and Standards in relation to the Techbar Service
- Ensure that you are able to recognise and greet the key stakeholders (VIP) at all times, proactively maintaining your personal knowledge and any changes within the senior leadership team.
- Proactively seek Continuous Service Improvement opportunities, logged centrally for management prioritisation
- Build a professional working relationship with other Global Technology Serviceline Technical Leads to ensure shared services as a whole are delivering as expected
- Form a professional working relationship with all levels of the Global Serviceline, including Service Desk, Operations and Engineering teams
- Ensure that waiting visitors are kept informed of any delays and progress to ensure client expectations are clear.
The Knowledge, Experience And Qualifications That You Will Have
- Mandatory proficiency in the latest Microsoft Operating systems.
- Mandatory experience in the following technologies:
- Office365 incl Teams, OneDrive, OneNote
- SharePoint 2010/2016/Online
- Active Directory (Azure & On-Prem)
- Mobile devices (iOS, Microsoft and Android)
- Citrix/VDI environment
- ServiceNow
- Ability to handle day-to-day technical issues, including but not limited to:
- Performance issues with user devices
- Hardware fixes and warranty management
- Stock management – Create and manage purchase order lifecycle
- Installs, moves and changes
- Setting up and troubleshoot mobile devices – iPhones, iPads, laptops
- MobileIron experience.
- Experience of Audio/Video support
- Provision of User Training on core Client applications & infrastructure
- Provide client based “How to” sessions
- Training needs and analysis to address re-occurring technology challenges
- Develop & implement specific technology-based training to counter common user issues
- Create a forward schedule of training for clients/users
The Knowledge, Experience And Qualifications That Will Help
- Fabulous at customer service
- Experience of working in the financial sector
- Experience, knowledge or a qualification in the ITIL Framework
- Experience of ServiceNow
- Microsoft Certified Professional (MCP) is preferred.
