The new normal

We are seeing today that leadership actions at the time of a crisis event can contribute to, eliminate or mitigate a crisis by being proactive.

These crisis events can be better managed if leaders have the ability to think the unthinkable. Although managers may be able to think critically, the challenge is whether leaders have the conviction, ability and foresight to engage in crisis planning when faced with the demands of their daily business operations. 

The leader’s past experience with a crisis positively influences an organization’s level of confidence and trust in that leader’s decision-making process during the crisis. Establishing an ongoing communication and training program that is “lived and breathed” must become a natural progression.   

An informed organization will be able to meet the crisis event head on with the knowledge and confidence that their crisis leadership capabilities will reduce the negative outcomes and ensure sustained business continuity.

Crisis leadership efficacy is accelerated when institutional memory is formalized, it is vital to document the lessons learned.

Stay connected with your people and find ways to motivate as well as make them feel valued. We are all in the same boat. We all face the same fear... Let's #stayhome and show out Leadership skills even we keep the #distance

This crisis will pass and we will return to a new normal, but we should not forget the lessons we have learned and the importance of a Living Manual.