New Hot Button Report: Building Digital Trust – The Pitfalls & Opportunities

Lessons from the trees.

Our delicate ecosystems of land, plants, trees and all of nature offers great beauty and strength within their own system of trust. Each of the elements in nature’s ecosystem relies on the other in a resilient, collaborative system that is ultimately about trust.

How does symbiosis relate to the digital solutions within businesses, governments, and for users and their level of trust? No doubt, trust has been lost at an alarming rate in recent years. Clearly, more than ever, building trust among people with the digital solutions they are asked to use is now paramount.

Why is this particularly acute today? There are a few issues faced by both the public and private sectors. If we backtrack a few years, the tipping point for declining public digital trust started during the COVID pandemic.

In the public sector, at a time of tremendous need for up-to-date data and information, there were significant struggles to communicate clearly and quickly between governments and the people they served. There were one-way engagement structures, lacking feedback loops and valued insight. Get the full new Hot Button Report and learn how to rebuild trust for your stakeholders.

Team Announcement

Button builds our HR team

Button is very excited to introduce our new Senior HR Business Partner, Charlyne Fothergill.

Charlyne is supporting us on a fractional basis and brings Button extensive experience as an HR Consultant and Startup Advisor. She is comfortable at being uncomfortable, and change and chaos is what gets her out of bed. At Lighthouse Labs she was the Founding Director of Career Services and created the programming and processes, and put the people in place to build and support Boot Camps in seven locations across Canada. She is a data-driven operator who “prides myself on my strategic thinking and ability to get sh*t done!”

Welcome to Button, Charlyne!?

Community Engagement

?? The New Button Alumni Association

Our company boasts five years of success under our belt as of 2024, and all “Buttons” past and present have helped make Button what it is today. We are excited to announce our new Button Alumni Association! Stay tuned for more details.?

And as we move into 2024, we are looking to better connect and engage with both our Button professional community and our broader community! One of the ways we are looking to re-engage is to ensure our community is in the loop on opportunities to work with Button, be it project-based or full-time openings.?

We currently are looking to connect with Full Stack Developers and Service Designers for some upcoming project work. If you are interested in learning more, feel free to reach out to [email protected] – you just read about her above!

We are excited to stay in touch, reconnect at social events and always keep our wonderful relationships blooming.

Worth Your Attention

What We’re Reading: Alice and Bob Learn Application Security

Alice and Bob Learn Application Security is an accessible and thorough resource for anyone seeking to incorporate, from the beginning of the System Development Life Cycle, to the best security practices in software development.?

This book covers all the basics like threat modeling and security testing, but also dives deep into more complex and advanced topics for securing modern software systems and architectures. Throughout, the book offers analogies, stories of the characters Alice and Bob, real-life examples, technical explanations and diagrams to ensure maximum clarity of the many abstract and complicated subjects.

Events

The Victoria & UX Service Design Jam?

Button’s Jaimie Park co-hosted the January 4 session focused on connecting and learning with service designers through playful design challenges.

The Jam happens every month at theDock at Victoria. B.C.’s Centre for Social Impact. Learn more about future events.

ICYMI: Stay on top of vital digital services news and tips by checking out insights from our previous newsletters!

CHANGE MANAGEMENT: How to get your team to adopt new digital tools and processes.

SECRET SAUCE: ?The 4 key steps to designing long-lasting digital solutions for clients.

14 STEPS TO YOUR DIGITAL TRANSFORMATION: ?What to look for in an agency when setting out on your digital transformation journey. And how to adapt during that transformation.

AI IN THE PUBLIC SECTOR:? We break down AI’s potential to revolutionize public services—as well as the serious pitfalls to acknowledge when handling public information and public trust.

HOW BUTTON IS SUPPORTING INDIGENOUS DIGITAL OUTCOMES: ?Learn more about the collaboration between Button and Takoda Consulting , an Indigenous, Women-owned service consultancy, and our innovative approach to supporting Indigenous communities.

Did someone forward you this edition of the Button Insight and you like what you see? SUBSCRIBE NOW TO GET IT IN YOUR INBOX TWICE MONTHLY!