New Horizons: What's next for AI-powered customer experience in 2025

New Horizons: What's next for AI-powered customer experience in 2025

2025 is shaping up to be a fast-paced year for AI and customer experience. With new tech players entering the scene and evolving customer needs, staying ahead is more important than ever.?

That’s why we’re releasing the first annual report for those who want to stay ahead of the game. Our insights cut through the noise on what’s coming up and how you can make the most of it.

This Friday, we're hosting an online session to unpack the report findings.

Learn how your business can thrive in the new year with insights into:

  • Successful Generative AI use cases and challenges
  • The eventual rise of Small Language Models
  • Proving the value of AI and managing costs?
  • Service design becoming essential for AI success
  • And much more

This session is all about giving your team an overview of the latest trends, successes, and pitfalls so you can succeed in 2025. Don’t let your organisation fall behind in the race for AI-driven CX excellence.?

Are you in?

Register now


About Kane Simms

Kane Simms is the front door to the world of AI-powered customer experience, helping business leaders and teams understand why AI technologies are revolutionising the way businesses operate.

He's a Harvard Business Review-published thought-leader, a LinkedIn 'Top Voice' for both Artificial Intelligence and Customer Experience, who helps executives formulate the future of customer experience and business automation strategies.

His consultancy, VUX World , helps businesses formulate business improvement strategies, through designing, building and implementing revolutionary products and services built on AI technologies.


  1. Subscribe to VUX WORLD newsletter
  2. Listen to the VUX World podcast on Apple , Spotify or wherever you get your podcasts
  3. Take our free conversational AI maturity assessment



Laura Tate

Founder/President @ CrackerjackScribe | Growth Marketing, Content Marketing, #startupmarketing #techmarketing

1 周

Looking forward to your webinar!

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