Do you want to provide a hyper-personalized IVR experience? Want to use it for stellar self-service? When your IVR is easy to design and modify, you can accomplish a lot more.
In contrast to the traditional way of IVR development, your contact center manager or team does not need to be expert coders or work with software vendors to make simple and minor changes, which is both time-consuming and expensive.
We are launching IVR Wizard, a drag-and-drop IVR builder to assist you in creating a hyper-personalized and customized IVR without any hassle.
IVR Wizard vs Traditional IVR
- Create multi-level interaction flows and menus
- Use predefined flows and reusable menus, or create your own using a simple drag-and-drop IVR builder
- Visualise the IVR as you build
- Able to manage and configure datasets from 3rd party APIs
- Helps to create complex business logic
- Flexibility to change the IVR node by locating caller drop-off
- Robust integration with 3rd party systems
Why replace it with IVR Wizard?
- Unlike most IVR designers, we provide a comprehensive designer to create simple to complex IVRs.
- The developer provides a very useful app-API that allows the user to call different Restful APIs based on the requirements of the IVR flow.
- The Holiday App gives you a lot of leeway in scheduling multiple holiday greetings ahead of time.
- This is integrated with our call center platform. As a result, the customer can review the IVR reports, examine the IVR containment rate, and dynamically update the IVR for the IVR Wizard.
- IVR Wizard can be integrated with the third-party API to hook external data sources for more complex use cases.
- Contact centers allow you to speak directly with your customers. Unlike traditional IVR, IVR Wizard enabled with Text to Speech (TTS) has the ability to read out texts with a clear reader voice and natural speaking ensures clarity and accuracy.
If you want to experience IVR Wizard, feel free to contact us. We will be delighted!
