Never getting a second chance to make a first impression.
Suzan Brown
Nurturing customer relationships to drive business growth. CRM optimisation and training. Lead generation, customer satisfaction and retention specialist. Helping businesses convert leads into loyal, long-term clients.
Above is a link to my recent post asking that you choose a puppy on face value alone. A cruel thing to do, I know. It was not simply click bait, I was digging a little and want to follow up with this post about first impressions and choices.
Some of the comments were brilliant and thank-you for playing along. Obviously the one I would have instinctively gone with was popular - BOTH! Others, having thought about it more thought about potential characteristics had clearly been scrutinised those furry faces before a choice was made. Sometimes on personal experience, friends and desirable traits.
Additionally was the advice about wanting to see them for real and how they interact. Searching to understand what they seemingly offer on a face to face level. Common sense and true enough. We would not choose a puppy, product or service without checking many number of credentials.
Checking supplier details personally rather than being taken in by a first impression.
Of course I'm equating it to business, this is a business networking platform after all. Is your contact the right one, are they reliable and do their services meet your needs, do they add value and do they care about what they do? That's where I come in, loyal as any puppy.
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The easiest thing is to go with first impressions but what are you potentially missing out on by being too quick to make a decision? Time is a great healer but also good for making a considered choice!?(Jeff Mountain)
About the dogs. From a litter of ten Lilly (Scruffy Head) was never chosen on face value, after seven months of being the extra dog, we met her and took her on. That timing was right. Meant to be. Three years later Buddy (Curly Head) needed a new home, he had been the first to be picked from the litter having his splendid curly coat and confident ways. Last year his original owners had to make the difficult decision to rehome him for the best reasons, his wellbeing and a more active life. Their circumstances had changed and King Buddy needed more interaction. I am not sure that they even know they are related, they have their moments and we would not swap either of them. So we didn't choose either on face value we got what came along under the circumstances. Call it fate, we got both.
Dogs are the best judge of character
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I've enjoyed a long career in international business and a second career in training, education and assessment.
2 年I agree
A really important message - brilliantly brought to life. Your writing is intelligent, insightful and extremely relatable...loving your style Suzan Brown!??????
A ship spotting greyling learning new tricks
2 年Smashing article Suzan Brown. Every book could have more than a single cover! BTW - dogs are looking braw.
Owner & Principal @ Eyliac Ltd | Prince2 Practitioner
2 年#bemoregermanshepherd
Curiosity may kill the cat, but it fuels my passion for discovering untold stories | Explorer of Marketing & Content | Navigator of MacArtney's LinkedIn feed, sharing tales from the surface to the seafloor
2 年Such an illuminative post, Suzan ?. We all know the famous saying about first impressions, and talking dogs, the Golden Wookiee left us no choice, as he practically picked us ??. Wouldn't want it any other way, though. As for your excellent ponderings; we do our research given time. We need that trust and confidence. Relation, connection. I think the customer already has handled 60% of his/her journey through research before choosing a future supplier. Keep the dogs coming ???. #connectivity #dogsoflinkedin #languageservices