NetSuite Customer Feedback Form Using Suitescript

Introduction

In the world of online businesses, understanding your customers is super important. Customer feedback gives direct insights into what customers like, dislike, and what can be improved. NetSuite, a cloud-based ERP platform, provides powerful tools like Suitelet scripts that allow businesses to customize and enhance their customer engagement. In this blog post, we'll explore how to use NetSuite's Suitelet script to create a dynamic and effective Customer Feedback Form.

Key Features of the Feedback Form:

• User-Friendly Interface:Our Customer Feedback Form is designed to be user-friendly. We want customers to easily share their thoughts and experiences without any hassle.
• Scalability with Suitelet Script:Suitelet forms can adapt to customer responses. It becomes personalized for each customer, making the feedback process efficient and tailored.
• Attachment Capability:Unlike traditional forms, our script lets customers attach files. This adds more context to their feedback, helping businesses understand their needs better.

Implementation and Configuration:

1. Suitelet Script Creation:

• Start by creating a Suitelet script in NetSuite. Set up fields for customer name, email, order number, overall rating, comments, and attachments as well as customize the suitelet form as per business needs to design effectively.

2. User Interface Design:

• Make the form visually appealing and easy to use. Use HTML, CSS, and JavaScript within the script to create a responsive and engaging design.

3. Dynamic Adaptation with Suitelet:

• Use Suitelet scripts to make the form adapt dynamically based on user responses. This ensures each customer gets a personalized experience.

4. Attachment Handling:

• Implement functionality to handle file attachments. This feature lets customers include extra documents or images with their feedback.

5. Automated Submission Processing:

• Use Suitelet scripting to automate the submission process. When a form is submitted, trigger backend processes to store feedback data in NetSuite custom records. This ensures a quick and efficient response.

6. Email to Customer:

• Send a confirmation email with the details of the submission.
• After feedback submitted by customers, they will get the confirmation email for providing feedback on the order purchase.

By following these steps, businesses can create a powerful Customer Feedback Form that not only collects valuable insights but also provides a smooth experience for customers.

• Script Implementation Process:In this example,Used Suitelet Script and Modules are included for handling HTTPS requests (https), file operations (file), record management (record), and email communication (email).
• HTML Form Generation (GET Request):The onRequest function is triggered when a request is made to the Suitelet.

• If the request method is GET, it generates an HTML form for collecting customer feedback.
• The form includes fields for customer name, email, order number, a star rating system, comments, and an attachment option and include if additional fields are required.

• CSS and JavaScript for Styling and Interactivity:CSS is used for styling the form elements, providing a responsive and visually appealing design.JavaScript functions (onSelect and validateForm) are included for interactivity, allowing customers to rate their experience and validating the form before submission.
• POST Request Handling:If the request method is POST, the script handles the form submission.It retrieves the submitted data, including customer name, email, order number, comments, and attachment.It creates a new record of type 'customrecord_customer_feedback' using the record.create method.
• Sending Email to Customer:The script sends a thank-you email to the customer using the email.send method.The email includes details such as order number, overall rating , comments, and a personalized message.
• Feedback Confirmation Message:After processing the form submission and sending the email, a success message is generated.The message is styled using HTML and CSS, displayed in the center of the page, and informs the user that their feedback has been submitted successfully.

Sample design of Customer Feedback form

Step 1: View of Customer feedback form.

Step 2: Customers will Fill the details over the form in order to rate their experience on purchasing products.

Step 3: Submit the feedback form.

?Step 4: After form Submission, feedback details will be stored in backend custom records in NetSuite for reference.

Step 5: Customers will be notified after feedback submission over ema

FAQ :?

1.How does the Customer Feedback Form work?

A.The Customer Feedback Form is a Suitelet script that generates a user-friendly HTML form. Customers enter their details, rate their experience, and submit feedback. Upon submission, the data is processed, saved to a NetSuite record, and a confirmation email is sent to the customer.

2.What happens when a customer submits feedback?

A. When a customer submits feedback, the data is captured from the form and saved to a NetSuite record of type 'custom record.' An email thanking the customer for their feedback is sent, and a success message is displayed on the page.

3.Is there a file attachment option in the feedback form?

A. Yes, the feedback form includes a file attachment option. Customers can upload files along with their feedback. The Suitelet script handles file attachment processing.

4.Can I integrate this feedback data with other NetSuite records?

A. Yes, Suite Script allows you to integrate feedback data with other NetSuite records. You can customize the script to perform additional actions, update existing records, or trigger workflows based on the feedback received.

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