NEP: A Case Study of Vacuum Compression Packaging
Neptune Global Logistics
BRI Region Rail Freight | Multimodal Transportation | Freight Forwarding | Warehousing & Distribution | Supply Chain
From: Shenzhen Neptune Logistics Co., Ltd.
Address: Room 2903-2905, Block T3, Qianhai One Excellence Building, Menghai Road 5109, Nanshan District, Shenzhen, Guangdong Province, 518040
Date of Submission: November 14, 2021
Case Number: NEP-SC2111-01
Introduction: In the logistics industry, the importance of teamwork often outweighs individual effort. This case study highlights the critical role of collaboration among agents, warehouses, partners, and company staff in resolving unexpected issues during a shipping operation involving vacuum compression packaging for flannel fabric.
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Overview
On November 3, 2021, our company arranged for a shipment of flannel fabric, each box weighing 14.7 tons, packaged using vacuum compression. Initial inspection from packing photos showed everything was in order, although the boxes were packed tightly with some gaps remaining.
On November 10, we received a notification from the station that the cargo had caused a bulge in the middle section of the container. This issue had occurred earlier in the year, giving us some experience in handling it. We promptly sent factory personnel with a vacuum compressor to the station warehouse to repack the container. However, the warehouse lacked the necessary 380-volt power supply for the vacuum compressor. Our warehouse also did not have this power supply.
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We then contacted the LG warehouse, which we had used earlier in the year, and they agreed to handle the operation. We arranged for a vehicle to transfer the container from the station warehouse to the LG warehouse. However, during repacking, we discovered that the cargo volume was too large without vacuum compression, filling one-third of the warehouse's space with just a portion of the cargo.
The warehouse continued repacking overnight, and by the next day, the container was repaired. Eight factory workers arrived at 4 AM to repack the cargo. By 1 PM, halfway through repacking, the repaired section of the container bulged again, necessitating an immediate container replacement.
Crisis Management and Resolution
Company staff "S" contacted the agent for a new container, but the agent initially refused. Through numerous phone calls and negotiations involving myself, "S", and other company partners, we secured permission to obtain a new container from Ningbo. "S" quickly coordinated with a local truck team, who could only reach Yiwu the next morning. This delay posed logistical challenges for the eight workers, requiring quick decision-making to minimize downtime and costs.
Ultimately, another truck team was arranged to deliver the new container to Yiwu by 7 PM. During this time, the factory workers prepared new vacuum bags, and the LG warehouse staff planned the repacking process to prevent further container deformation.
At 7:30 PM, the truck arrived at the Yiwu warehouse. LG warehouse staff communicated with the truck driver to ensure the container was unloaded without further issues. Despite being in the middle of dinner, "S" immediately resolved the situation through prompt communication, preventing further delays.
By 2 AM the next day, the repacking was completed successfully. Photos were taken to document the proper packing despite the late hour, ensuring compliance and avoiding future complications.
Reflections
Throughout the process, everyone involved remained focused on finding solutions, maintaining a positive attitude despite the challenges. This case underscores a vital lesson in logistics: No matter how skilled an individual may be, the power of partnership and teamwork is indispensable.
Quote from Leadership: "No matter how capable a salesperson is, they cannot accomplish everything alone. The importance of partners outweighs individual effort."
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