In the Neighborhood –? Community service starts by being a part of the community you serve

Customer service representatives don’t get a lot of calls from customers saying, “Hi, I just wanted to let you know that everything is great and working properly –?no issues here.” But if your customer service is an extension of the community to which it serves, calls like that might not seem so far-fetched.

And for a power company that serves?all or parts of 84 of Nebraska's 93 counties, being a part of the state’s communities comes naturally to the Nebraska Public Power District. We live in the communities we serve, so when you call our customer service center, it just might be a neighbor on the other end.

Which makes a difference. Because, when your neighbor or someone who lives in your community answers the phone, you know they care. That makes working as a customer service representative at NPPD an exceptionally fulfilling career.

At NPPD, providing a good customer service experience does not happen by accident. It happens by design. This means a two-fold approach that weaves together modern technology and traditional human interaction to benefit the customer. Step one is gaining access to the industry’s best and most convenient technology that allows customers to, let’s say, pay their bill or gather information about outages from their phone. Step two incorporates old-fashioned Nebraska kindness and compassion to solve problems over the telephone or through emails. This is where NPPD’s team of talented and purposeful customer service representatives come into play.

Nebraska values

In addition to being a Nebraska-based employer and a conduit that connects small communities with bigger cities within the state, NPPD still recognizes the importance of direct verbal communication between their services and their customers. Despite our world’s ever-growing reliance on technology, NPPD seeks people who are detail-oriented and purposeful, as well as personable and empathetic to customer needs –?someone who can recognize customer issues and provide quick solutions.?

While some issues might be easily solved by the click of a couple buttons, NPPD provides a second line of defense for customers that guards against the frustration many find dealing with the never-ending cycle of bots that simply cannot answer a nuanced question.???

NPPD –?which is on the?forefront of renewable energy technology and is already at 60% carbon-free, on its way to Net Zero –?has several offices spread across the state to help assist the people of Nebraska, particularly sometimes-overlooked rural areas. For example, the NPPD customer service call center in Norfolk has several open positions available now.?

If a cozy, small-city setting piques your interest, this northeastern Nebraska ZIP Code might be a perfect fit. Known as a tight-knit community where neighbors look out for each other, Norfolk is a scenic and developed community located less than two hours from Lincoln to the south and Omaha to the southeast. With a median age of 35, Norfolk is an ideal place to start a family, as 25% of the residents are younger than 18.

With more than 1,900 employees statewide, NPPD welcomes skilled teammates of all ages, abilities, military statuses, religions and sexual orientations. It’s an inclusive atmosphere that creates a strong bond among NPPD’s family of employees.

Many employees proudly enjoy careers that span decades because of NPPD’s eagerness to promote from within. It's an approach that has developed a diverse and inclusive team that offers competitive pay and benefits.???????????

Interested in joining the NPPD team? Visit?nppd.com/careers ?to view all the current NPPD job openings, including customer service jobs.?

About NPPD Employment

NPPD employs approximately 1,900 devoted Nebraskans who leverage their skills, talents, ideas and enthusiasm to provide customers with reliable, low-cost energy and outstanding customer service. We work together to create a dynamic, healthy and safe work environment where diversity is valued, individuals are respected and innovation and teamwork are recognized and rewarded.