Negotiating the new normal: crabby customers and tetchy teams?

As more people get back to work and everyone starts to negotiate the new normal, are you finding that customers are now more gracious, understanding and easy-going? That the last few months have lowered their stress levels and their attitudes and demands have become more enlightened and reasonable?

No?

Then what about your teams. Isn't everyone glad to be back in the office? With thankful and positive attitudes, and all the old resentments and tensions forgotten?

No?

Negotiating the new normal can be a difficult time for all. At CX training, we've seen strong demand for training focused on helping people with the outrageous, irrational, unfair and disrespectful behaviour of other people - both with customers and within teams. 

CX Training can tailor training to your specific needs, and can deliver both in-house, and remotely through Zoom. Current popular content includes:

• Confident handling of customer complaints and conflict
• Dealing with difficult people
• Assertive, respectful communications
• Customer-focused written communications
• Customer negotiation skills
• Building positive team behaviours
• Emotional intelligence and better relationships in the workplace

CX Training can help you and your team more confidently negotiate the new normal. To discuss how this could work for you, please get in touch.

CX Training are Brisbane-based and offer tailored in-house training solutions in sales, customer service, customer experience and related areas.

www.cxtraining.com.au  / 0404 266174 / [email protected] .

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Your team, your customers, your CX Training

Our workshops will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s challenges, and your overall strategic objectives to tailor a customer service learning program that delivers the results you need.

We challenge mindsets to change behaviours

Most training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had. At CX Training, we don’t just work off a script, we work on people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that stick. We challenge, we break down barriers, but we also have fun.

We’ll help you make it stick

Bringing about behavioural change often requires more than just a group training session. We would love to support you in driving change internally through coaching, leader support, webinars, micro-learning or a follow-up implementation workshop.

Contact us on 0404 266174 or [email protected] to discuss your in-house training needs.

www.cxtraining.com.au