Some Things Are Not Negotiable

When working with delinquent customers, there are several key principles that should remain non-negotiable, including these:

·????? Always communicate clearly and respectfully. Ambiguity can lead to misunderstandings or further disputes.

·????? Ensure that customers understand your company’s policies regarding payments, late fees, and consequences of non-payment. This provides a framework for discussions.

·????? Maintain a professional demeanor at all times. Hint:? Emotional responses can escalate tensions and hinder resolution.

·????? Keep accurate records of all communications, payment agreements reached, and actions taken. This ensures transparency and provides a reference for future discussions.

·????? Establish clear terms for any payment arrangements. Both parties should understand the expectations.

·????? Ensure that all discussions and actions comply with applicable regulations. Ethical practices protect both the customer and the creditor company’s reputation.

·????? Outline the potential consequences of continued non-payment, including legal action, account closure, or additional a reduction in the credit limit.

·????? Follow-Up Procedures: Establish a consistent process for follow-ups. Customers should be aware of when and how they can expect further communication regarding their account.

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