In Need of NetSuite Support, Managed Services or Project Rescue? Enter SuiteCare.

SOS -- you're in the middle of an implementation gone totally wrong. Your go-live date has been pushed back multiple times, you've already gone over budget, and there's no communication between you and your NetSuite professional services team.

At this point, you may be wondering, "could I have just implemented NetSuite myself?" Or maybe, you're considering cutting your losses and running back to QuickBooks.

If you find yourself in this position with NetSuite, you are definitely not alone.

While NetSuite truly is the #1 cloud ERP on the market, without a solution provider, it's easy for an implementation to go sideways. There is a reason NetSuite has invested so heavily in the partner network.

As one of those solution providers, we get messages all the time from folks who need NetSuite support ASAP. At GSI, we are committed to helping growing organizations thrive - and we knew it was time to develop a specific NetSuite support offering for those companies in need of post-go-live support or project rescue.

Enter SuiteCare.

If you're curious to learn more about GSI SuiteCare, read on! We interviewed Geno Mondesir, the SuiteCare Practice Manager at GSI, to get the full scoop.

Olivia: What is GSI SuiteCare?

Geno: SuiteCare is a Managed Services offering staffed with dedicated resources that perform a business-first discovery of your organization in efforts to become familiar with your account and make better informed consulting recommendations.

O: How does SuiteCare differ from a traditional support offering?

G: The SuiteCare consulting team is a higher caliber of consultants that have had years of consulting, business, and implementation experience that far exceeds that of a traditional support team. A traditional support team will usually just implement whatever leading practices are recommended for your industry. Because the SuiteCare team is dedicated to your account and have learned your unique business, they have greater context in making recommendations. This cuts down on the transfer of knowledge required when speaking to a new general support representative.

O: Who is a good candidate for SuiteCare?

G: SuiteCare is great for new NetSuite clients that just went live but are not comfortable with the process and practices of their implementation partner. It's also great for long standing NetSuite users that would like an assessment of their current NetSuite environment and recommendations of improvements they can make to their system.

O: What are some tangible results our clients have seen from utilizing SuiteCare?

G: Our clients have experienced streamlined business processes and increased efficiency in automating manual tasks. They have seen increased end user satisfaction from reducing repetitive tasks and increased ease of use in managing day to day tasks. In addition, they've seen increased accuracy and efficiency from bringing job functions previously managed outside of NetSuite into the system, decreasing the number of external business processes.

But don't just take Geno's word for it. Here's what some of our NetSuite clients have to say about our SuiteCare team!

"My team and I focused a lot of our attention on which ERP to migrate to, but admittedly and regrettably didn’t think much of implementation teams. After deciding on NetSuite, we purchased the whole nine, including the SuiteSuccess implementation program, offered by NetSuite directly. After all, why wouldn’t you go with the team who’s most incentivized to make your transition as successful as possible?

We learned the hard way that it wasn’t going to work by a mile. We were definitely going to not only miss our cutover deadline, but not be able to meet the infrastructure/business goals we had set out to attain. Thankfully, we cut this short after about a month and started looking for other solutions and stumbled across GSI.

They are simply a team who is passionate, hardworking, and eager to lean in to understand what your ultimate goals are for the business and its reporting potential. They recommend best practices, they do the ugly non-recurring work that you don’t have the bandwidth nor expertise to do, and understand prioritization, instead of forcing you to sit through programmatized customization sessions building your preferred color schemes and showing you how to enter basic business information."

-Jason L., Head of Finance for a Mid-Market Company

"If you are looking for knowledgeable, understanding, and in-depth help, GSI is the place to go. Because we received very little training from NetSuite, we did quite a bit of research and decided that GSI would become our go-to company when we need assistance. Even after two and a half years, I still have questions, and they are always willing to help!"

-Tammy H., Small Business Owner

"We hired GSI for training and to consult on how to use NetSuite more efficiently. They are a great team of people to work with, professional yet friendly and knowledgeable. They helped us fill the gaps missed during the implementation."

-Marketing and Advertising Company in the Mid-Market