NECO Adopts AI - 30% Reduction in Front Desk Workload

One of the leading optometry colleges, New England College of Optometry (NECO), has just released a groundbreaking study showcasing how Simbo AI has significantly improved the efficiency of their frontline staff. Read the full study: Enhancing Patient Care: NECO’s Journey with AI. This study serves as a strong endorsement for Simbo AI, a company that has developed a front desk automation platform powered by its patented conversational AI CoPilot. Key highlights from the study include:

• Offloading Frontline Workforce: Simbo AI answers patient questions directly, freeing up NECO’s frontline staff to focus on other medical tasks.
• Advanced Analytics: Simbo AI tracks every call and backend workflow, delivering detailed analytics directly to administrators.
• Responsive Customer Support: Throughout the process, Simbo AI’s support team was highly responsive.
• Impressive Results: Simbo AI is unique, and the results speak for themselves, achieving a “30% reduction in direct calls” to the frontline team.

Here’s a quick overview of NECO’s journey with Simbo AI:

• Challenge: NECO approached Simbo AI with concerns about frontline staffing and managing incoming call volumes.
• Savvy Collaboration: NECO demonstrated a deep understanding of AI technology and embraced cutting-edge solutions.
• Customized Workflows: Simbo AI tailored each workflow to NECO’s specific needs, minimizing disruption to existing processes.
• Continuous Support: Simbo AI provided ongoing training and performance monitoring, continuously optimizing efficiency.
• Results: As NECO confirms, “Since its integration, SimboConnect has helped us achieve a 30% reduction in direct calls to our frontline staff.”
• From a financial perspective, many of Simbo AI’s customers, including NECO, have reported a return on investment (RoI) within 30 days of deployment.

This success story with NECO underscores the real potential of Simbo AI in healthcare automation. Contact Simbo AI today to schedule your demo and see how Simbo AI can enhance your operations!